ASCD empowers educators to achieve excellence in learning, teaching, and leading so that every child is healthy, safe, engaged, supported, and challenged. Comprising 77,000 members—superintendents, principals, teachers, and advocates from more than 127 countries—the ASCD community also includes 67 affiliate organizations.

Our diverse, nonpartisan membership is our greatest strength, projecting a powerful, unified voice to decision-makers around the world.

 

ASCD's Core Values
 

  • Caring: We appreciate differences in people and thoughts and demonstrate integrity, decency, humanity, honesty, accountability, and good faith in all of our interactions with colleagues, partners, and customers.
  • Courageous: We are bold and unafraid to share new and nontraditional ideas; strong enough to debate professionally for or against a position we are passionate about; and, brave enough to hold one another accountable to our focus on ASCD’s priorities, commitments, excellence, and the mission.
  • Creative: We think and act creatively, with a focus on relevance, and a collaborative spirit that moves us beyond organizational boundaries and thinking, to transformative ideas and solutions.

Our employees are our greatest asset. We have approximately 120 employees working within our five divisions: Executive, Finance and Business Services, Impact, Engagement, and Digital. Our talented, knowledgeable, and dedicated workforce produces exciting work every single day. ASCD provides excellent benefits and an energizing environment that fosters employee engagement, skills development, and career growth. We work in a state-of-the-art facility near the established Winkler Botanic Preserve in Alexandria, VA.  We invite you to join us. How could you fit in?

ASCD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status (including reservists and National Guard), in accordance with applicable federal, state, and local laws.

Help Desk User Support Specialist (Alexandria, VA)

The Helpdesk/User Support Specialist provides 1st level of technical support to internal employees and all corporate infrastructures. The position will answer technical questions, troubleshoot, resolve internal user issues with hardware/software, and create user accounts and deployments. Resolve day-to-day customer technical problems by responding to requests submitted through the online helpdesk system, via phone, email, or in person. Responsible for providing in-depth remote support as well as in-person support to staff. The Help Desk Support Specialist should have experience in meeting and exceeding customer SLAs.

This position is a hybrid remote.
This position will support users from 9-5 PST.

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