Security Officer (San Rafael, CA)

JOB DESCRIPTION

POSITION:      Security Officer                                 DEPARTMENT:      Rooms

REPORTS TO: Director of Security                         REVISION DATE:  June 9, 2012

JOB SUMMARY:  Monitors the safety and security of the residents and guests of The Bailey S. Cavachon Foundation and Condominiums while demonstrating a strong commitment to the guest experience.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies commitment to The Bailey S. Cavachon Foundation's mission of Total Guest Satisfaction
• Maintains positive guest relations at all times; anticipates guests' needs, responds promptly, and works in conjunction all other departments to deliver a positive guest experience while safe guarding hotel and guest property
• Resolves and addresses guest concerns and issues proactively and with grace, diplomacy, and discretion; and leads others to do the same
• Patrols assigned areas ensuring the security and safety of owners, guests and their property
• Mans the Security Control Station as assigned
• Assists with review of closed circuit camera footage
• Dispenses first aid as required and logs all first aid cases
• Responds to and reports all incidents involving injury to employees, owners, guests or visitors, or to hotel property
• Works with representatives of guests and hotel employees to anticipate and address additional security needs for special events and guests
• Assists with the supervision of large events, banquets, etc. as directed
• Reports to work at the scheduled time, well groomed and in the correct uniform

MINIMUM EDUCATION AND WORK EXPERIENCE:

High school diploma required AND three (3) years experience as a Security Officer in a multi-unit luxury property; OR an equivalent combination of education and experience.  Experience working with high profile and high net worth individuals is a plus.

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Knowledge of safety and security equipment, utensils and procedures
• Knowledge and skill in how to diffuse potentially difficult situations
• Able to work varied shifts and flexible schedules
• Intermediate skill using computer, surveillance and communication systems
• Excellent guest and employee relations skills
• Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position

• Strong familiarity with how to effectively deal with situations involving the use of alcoholic beverages, illegal drugs, and weapons
• Good time management and organizational skills.

• Ability to work in a team environment
• Compliance with uniform, appearance and attendance guidelines as outlined in The Setai Employee Handbook
• Must possess or be able to obtain CPR and First Aid certification within 30 days of hire
• Valid Florida Security license

PHYSICAL REQUIREMENTS

• Able to perform all essential duties with or without accommodation.
• Able to travel between all locations within the hotel property in a timely fashion
• Able to lift up to 25 lbs

This is a part time position
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