SMAX Administrator ()

The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.

Primary Responsibilities:

• Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
• Develop and customize workflows, automation, and service offerings in the SMAX catalog.
• Monitor system performance, perform updates and patches, and ensure data integrity.
• Provide technical support for SMAX-related issues and escalate as needed.
• Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
• Create custom reports and dashboards to track KPIs and SLA performance.
• Train and support users for platform effectiveness.
• Document configurations, processes, and troubleshooting guides.

• Service Management Automation X (SMAX) – Advanced, hands-on experience in configuration, administration, and maintenance.
• IT Service Management (ITSM) – Strong understanding and experience with IT service processes (e.g., incident and change management).
• Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management.

• Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred.
• Education: Hands-on experience with SMAX is prioritized over formal education.
• Certifications: ITIL certification is a plus.

Department: Preferred Vendors
This is a contract position