CEDENT- Nexidia Solution Architect ()

Key Responsibilities:

Set up queries and analytics for NICE Nexidia implementation.
Customize reports and dashboards to meet client needs.
Design and configure Nexidia to automate call QA rubric.
Evaluate call intents, call trees, escalation processes, and reporting.
Collaborate with stakeholders to ensure successful implementation and business value.
Conduct testing to validate configurations and system performance.
Ensure best practices in solution architecture and configuration.

Must-Have Skills:

Nexidia (Implementation, Configuration, Analytics)
Testing (System and Functional Testing)

Nice-to-Have Skills:

Public Service experience

Department: Preferred Vendors
This is a contract position

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