CEDENT- BMC Remedy Helix Migration Project ()

Overview:

We are seeking a skilled and experienced Helix ITSM Migration Specialist to join our team for a critical BMC Remedy Helix Migration Project. The ideal candidate will bring deep technical expertise in Helix ITSM application development and migration, automation, orchestration, and data management. Experience in upgrading and migrating BMC Remedy applications from on-premise to cloud environments is essential.

Key Responsibilities:

Lead and support Helix ITSM migrations from on-premise environments to the cloud (version 21.03 or later).
Develop and configure Kubernetes-based orchestration platforms and manage Helm charts.
Automate deployment and operational tasks using Jenkins (Groovy scripting) and Ansible.
Write and maintain shell scripts on Linux systems.
Perform database development and administration using Oracle SQL and PL/SQL, including creating jobs and stored procedures.
Design, develop, and maintain AR System and ITSM application components including CMDB and Foundation data structures.
Provide Helix ITSM application support and administration.
Migrate data using Helix Data Manager (HDM) and manage data loading processes.
Analyze application and system logs using AR Log Analyzer and troubleshoot performance or functional issues.
Create dashboards and queries using Helix Dashboards (Grafana-based).
Utilize tools like Splunk and Kafka to monitor, query, and troubleshoot data flows.

Required Skills:

Orchestration & Platform:

Kubernetes (Hands-on development and troubleshooting)
Helm Charts (Creation and customization)

Automation & Scripting:

Jenkins with Groovy scripting
Ansible automation scripts
Linux Shell scripting

Database:

Oracle SQL (Basic and complex queries)
PL/SQL Scripting and Administration

BMC Helix ITSM:

AR System Development
Helix ITSM Administration and CMDB Configuration (Version 21.03+)
Foundation Data Management
Helix Data Manager for Cloud Migration

Tools:

Splunk (Query creation)
Kafka (Understanding of topics and data flows)
AR System Log Analyzer
Helix Dashboards (Grafana)

Preferred / Optional Skills:

Java or Python development
Kubernetes Certification (CKA – Certified Kubernetes Administrator)
Experience with performance testing tools: LoadRunner, JMeter, Locust, or SOAP

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in Helix ITSM migration projects and Remedy upgrades.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.

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