CEDENT- Salesforce Business Analyst (Durham, NC; )

SALESFORCE BUSINESS ANALYST REQUIREMENTS:

5+ years CRM/Salesforce Business Analyst Experience:
- Gathering of Technical requirements, meeting with key Business Stakeholders, and guiding technical teams
- Documenting techno-functional process/workflows
- Technical/Functional blend of Experience in the CRM (preferably Salesforce) domain
- Articulating the business needs to technical teams
SFDC Technical Solutioning Background (must be an expert in leading/solutioning salesforce development projects):
- Meeting with business to understand their functional challenges with current Technology
- Giving recommendations as the departments “SME/expert” in Service Cloud
- Building out Technical Workflows, Plans, Guidelines on how to accomplish certain tasks
- Understands Field Names, Screen-Flows, etc.
1+ years (recent experience) with Sales force “Sales Cloud” experience: 50% sales cloud, 50% service cloud
- Expertise around the functionality of ServiceCloud & SalesCloud
- Technically understand what adjustments are needed for; integrations, customizations, enhancements, migrations, etc.
- Experience working with ServiceCloud (Migrations, Integrations, etc.)
- Building Case Management Solutions
Agile Methodology Experience:
- Working in Agile methodology
General API Experience:
- Implementing new APIs new salesforce instances, etc.

Department: Preferred Vendors
This is a contract position

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