• Helping to manage, prioritize, and escalate internal support requests
  • Resolving issues and supporting new or enhanced functionality requests brought by end-users
  • Performing User Acceptance Testing for both new and ongoing development projects
  • Participating in change management efforts to improve our Salesforce implementation
  • Contributing to keeping our Salesforce instance aligned with best practices
  • Experience supporting Microsoft Windows 10 & Office O365
  • Outstanding customer service and interpersonal skills
  • Excellent written and verbal communication skills
  • Experience supporting remote workers in a corporate environment
  • Salesforce Administrator Certification
  • 1+ year experience as a Salesforce Administrator
  • Bachelors Degree or equivalent related experience in business or technology
  • Ability to work with partners to understand business needs, document requirements, and design logical, scalable solutions
  • Strong desire to learn and implement Salesforce best practices
 

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