- Helping to manage, prioritize, and escalate internal support requests
- Resolving issues and supporting new or enhanced functionality requests brought by end-users
- Performing User Acceptance Testing for both new and ongoing development projects
- Participating in change management efforts to improve our Salesforce implementation
- Contributing to keeping our Salesforce instance aligned with best practices
- Experience supporting Microsoft Windows 10 & Office O365
- Outstanding customer service and interpersonal skills
- Excellent written and verbal communication skills
- Experience supporting remote workers in a corporate environment
- Salesforce Administrator Certification
- 1+ year experience as a Salesforce Administrator
- Bachelors Degree or equivalent related experience in business or technology
- Ability to work with partners to understand business needs, document requirements, and design logical, scalable solutions
- Strong desire to learn and implement Salesforce best practices