Business Process Manager (Raleigh, NC)

Company Name:  First Citizens Bank
Start Date:  Early September 2023
Interview Process: 4 interviews
Job Duration: 6+ month contract with extensions

Reason for need:  Will oversee project and help with business processes
Project: Digital Banking and Bank Platform
Project Details: Online banking or Digital Account Opening
Must Have Skills:
- Project, Business Process development and management 
- Banking products experience - Consumer, Small Business and Wealth
- Experience with business project/program management – Business Requirements, Epics and User Story management, User Acceptance Testing and Pre-Prod Testing, defect management
- Experience of working as a project and program manager Lead in agile application development team(s)
- Reporting, providing visibility on status against milestones, and transparency of risks and issues. Overseeing key project management deliverables forming part of a broader program of work
- Works with Stakeholders, Project and Product Managers along with SMEs to create and develop Business Standard Operating procedures, along with flow charts, process management documents, and anything else as it relates to Process and Procedures enhancements and alignment with Regulatory changes and Standards
- Monitors/audits and Manages the Business processes for the Bank to ensure we are in compliance from a regulatory stance and keeps the Bank Audit-ready and in alignment with Regulatory changes and Standards
- Optimizes, enhances procedures as deemed necessary 
- Identifies where Process gaps are missing and finds solutions to close these gaps
- Documentation tracking of efforts as it relates t Business Process development and management
- Communicates issue, status updates, to VP of Project Management and Business process

Department: Preferred Vendors
This is a contract position