Global Healthcare Operations Manager (New York, NY)

Summary
The Global Operations Manager will support member and customer-focused teams by implementing scalable frameworks and processes, enhancing program offerings, and contributing to provider partnership strategies. This role collaborates closely with operational, clinical, product, and client-service teams to drive department and company-wide growth in alignment with key objectives.
 

Responsibilities

• Achieve KPIs related to tier 2 support, provider network growth, and service journey offerings.

• Collaborate with country consultants for capacity planning and alignment with company OKRs.

• Partner with in-country teams to expand the provider ecosystem.

• Lead program expansion in EMEA, covering services such as fertility, adoption, surrogacy, pregnancy, menopause, and low-testosterone.

• Work with Global Operations and cross-functional teams to strengthen the organization’s global position in healthcare and family-forming services.

• Implement operational improvements that enhance member and customer experience.

• Partner cross-functionally with teams to meet departmental and company goals.
   

Requirements

Minimum Qualifications:

• 6+ years of professional experience.

• Bachelor’s degree.

Preferred Qualifications:

• 2+ years in strategy and operations within EMEA markets.

• Degree in health-related field; knowledge of women's health, fertility, or hormonal health preferred.

• Experience in provider network strategy and relationship management.

• Strong operational and project management skills, adept at improving processes.

• Ability to navigate ambiguity in fast-paced environments.

• Exceptional attention to detail and adaptability.

• Team-oriented with strong global awareness and cultural sensitivity.

• Excellent communication and organizational skills, capable of simplifying complex topics.

• Additional language skills are a plus.

Department: Direct Clients
This is a full time position