Intake Specialist (English/Cantonese) (San Francisco, CA)
Job Title: Intake Specialist (English/Cantonese)
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $27-$29 hourly, depending on experience, plus an excellent benefits package
Classification: Non-Exempt, full-time position, 40 hrs/week
Schedule: Monday-Friday, with occasional weekends
Date: October 30, 2024
To Apply: Review full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.)
Benefits Package:
Position Overview:
In accordance with Family Connections’ mission and standards, the Intake Specialist works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service. The Intake Specialist will navigate the intake process and connect the participant to the required services. This position will also ensure all intakes are entered into databases, have a compassionate approach to working with children and families, and effectively interact with families of diverse economic, social, ethnic, and linguistic backgrounds.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.
Essential Responsibilities:
Qualifications:
Skills / Knowledge:
Work Environment:
This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
COVID-19 Requirements:
All employees are expected to be fully vaccinated, including current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be asked to provide documentation to determine if reasonable accommodation can be provided.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $27-$29 hourly, depending on experience, plus an excellent benefits package
Classification: Non-Exempt, full-time position, 40 hrs/week
Schedule: Monday-Friday, with occasional weekends
Date: October 30, 2024
To Apply: Review full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.)
Benefits Package:
- 100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
- Pays 50% of eligible employee’s children/dependent premium cost
- Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
- 14 holidays paid time-off including winter week holiday break
- Paid sick and bereavement leave
- 403(b) retirement plan with up to 3% employer contribution
- Annual hiring anniversary bonus
- Professional development
- PLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
Position Overview:
In accordance with Family Connections’ mission and standards, the Intake Specialist works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service. The Intake Specialist will navigate the intake process and connect the participant to the required services. This position will also ensure all intakes are entered into databases, have a compassionate approach to working with children and families, and effectively interact with families of diverse economic, social, ethnic, and linguistic backgrounds.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.
Essential Responsibilities:
- Provide high-level customer service and hospitality to FCC participants and visitors
- Answer and direct agency incoming phone calls and visitors
- Provide participants with handouts, forms, and program information
- Conduct inventory and organization of office materials and supplies
- Facilitate and enter data, reminder calls, and texts to participants
- Support with setup and cleanup of workshops and activities, confirm details with presenters/attendees
- Assist with event planning and implementation of community and family events
- Plan and facilitate family support programs in accordance with the work plan and goals, including parent/caregiver support groups, community/family events, and food and diaper distribution programs
- Provide and facilitate Family Advocacy and Information & Referrals
- Provide translation of intake forms, announcements, and communication between families and staff
- Establish and maintain strong partnerships with community partners including participating in outreach events
- Perform other duties as needed or requested by the supervisor
Qualifications:
- Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
- Bilingual in Cantonese/English
- Minimum two years of administrative office experience
- Experience working with diverse communities, including low-income families and around children
- Ability to operate general office equipment
- Excellent verbal, written, listening, and interpersonal communication skills
- Ability to type 50 words a minute
- Strong computer literacy and experience with Microsoft Office Suite, Zoom, or similar software
Skills / Knowledge:
- Professional ethics of confidentiality, discretion, and good judgment
- Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
- Ability to speak in group/public settings, provide feedback, and share ideas
- Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
- Able to handle multiple tasks and great problem-solving and mediation skills
- Strong administrative, organizational, and customer service skills
- Collaborative, flexible, and self-directed, with the ability to work well in teams and independently
- Keen sense of safety, security, and ergonomics
- Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
- Lives Scan Clearance and physical health/TB clearance are required to be maintained throughout employment
Work Environment:
This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
COVID-19 Requirements:
All employees are expected to be fully vaccinated, including current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be asked to provide documentation to determine if reasonable accommodation can be provided.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
Department: Family Support Department
This is a full-time non-exempt position