Executive Assistant (Lotus Behavioral Health)

• Provide high-level administrative support to the CEO and other Executive level staff, including scheduling meetings, managing calendars, and preparing correspondence.
• Maintain confidentiality, prioritize tasks effectively, and act as a liaison between the CEO and internal/external stakeholders.
• Prepare and organize documents, presentations, reports, and follow-up tasks in support of executive initiatives.

• Willingly engage in training and development to gain a working knowledge of regulatory compliance and accreditation standards.
• Support the QA team by maintaining performance tracking systems and documenting clinical and operational metrics.
• Assist in the preparation of quality reports, audit findings, and the development of action plans to address areas of improvement.
• Participate in weekly quality assurance meetings and ensure timely follow-through on assigned tasks.

• Track key performance indicators (KPIs) for the outreach and business development team, compiling and presenting monthly reports.
• Maintain a working knowledge of Lotus Behavioral Health’s services and stay informed about competing programs, referral trends, and emerging market opportunities.
• Assist with organizing community engagement events, referral partner communications, and digital marketing coordination as needed.

• Cross-train in all aspects of the admissions process, including initial inquiries, pre-screening procedures, insurance verification, and documentation.
• Assist in tracking admissions metrics, staff responsiveness, and conversion data to support program growth and improved client experience.
• Serve as a backup to admissions staff when needed and provide seamless handoff of administrative support during high-volume periods.

• Bachelor's degree minimum; equivalent experience considered when selecting candidate.
• 2+ years of administrative or executive assistant experience, preferably in a healthcare or behavioral health setting.
• Strong organizational, written, and verbal communication skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms (experience with Dazos, Salesforce, Kipu, or similar tools is a plus).
• Commitment to the mission and values of Lotus Behavioral Health and an interest in learning and contributing across multiple departments.

• Health, dental,vision,
• 401K match

• Paid time off and holidays
• Opportunities for professional growth and cross-training
• Supportive and mission-driven work environment

Our staff members are expected to embody and promote our core values:

• Compassion: We provide care with empathy, kindness, and respect.

• Integrity: We uphold ethical standards and accountability in every action.

• Collaboration: We believe in the power of teamwork and shared purpose.

• Excellence: We pursue the highest standards in care, compliance, and service.
  
  ADA Physical Requirements

  The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job:

• Ability to sit for extended periods of time.

• Ability to stand, walk, bend, and reach occasionally.

• Must be able to operate a computer and other standard office equipment.

• Must be able to communicate effectively in person, over the phone, and via email.

• Occasional lifting of up to 15 pounds (e.g., documents, laptop, marketing materials).

• Ability to travel locally for outreach or events when required.

This is a full time position