Banquet Captain (Los Angeles, CA - Sunset Blvd.)

• Meets and exceed customers and co-workers expectations by providing excellent service and teamwork.
• Communicates effectively with customers, co-workers, and supervisors.
• Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel.
  • Holds pre-function briefing to determine specifications of each function.
  • Ensures quality service by assigning employees to work stations.
  • Ensures that servers take care of customers and are alert at all times.
  • Provides work direction to servers; verifies that servers are at work as scheduled.
  • Handles customer concerns and complaints promptly and tactfully.
• Records functions on Banquet Sales Summary Sheet and processes accordingly.
  • Ensures that all checks are made, signed, recorded properly, and turned into the front desk.
• Works closely with kitchen to coordinate food presentation, and delivery times for each function.
  • Ensures that employees follow proper sanitation practices.
  • Supervises the handling, storage, and security of all kitchen and banquet equipment used in function.
  • Reports all maintenance problems to appropriate personnel.
  • Inspects meeting rooms and public banquet areas for cleanliness.
• Prepares a re-cap report of all events.
• Prepares a financial re-cap of all events on a daily basis.
• Keeps immediate Catering Manager fully informed of all problems or unusual significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Supervise and lead banquet servers during events, ensuring smooth and efficient service from start to finish.
• Review banquet event orders (BEOs) to confirm setup, timing, and service expectations.
• Communicate with the Banquet Manager, Culinary Team, and other departments to ensure event success.
• Coordinate room setup and breakdown, including tables, linens, silverware, AV equipment, and décor.
• Greet hosts, maintain open lines of communication during events, and provide solutions to any concerns.
• Maintain service flow and timing for food and beverage, including plated service, buffets, and bars.
• Ensure compliance with food safety, alcohol service, and sanitation standards.
• Complete post-event breakdown and ensure cleanliness and reset of event spaces.
• Train and mentor new banquet staff, modeling excellent guest service and attention to detail.
• Complete all necessary reports, timesheets, and inventory logs post-event.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
• Reaching: Constantly

Department: Banquets
This is a non-management position
This is a full time position