Director of Housekeeping (Los Angeles, CA - Sunset Blvd.)

• Provide excellent service consistent with the property’s core service standards and brand attributes.
• Provide a clean, well-maintained hotel by supervising the Laundry and Housekeeping operation.
• Supervise the daily activities of all Housekeeping staff.
• Schedule employees in accordance with the forecasted occupancy adjusting staffing as necessary for sudden changes in occupancy.
• Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Monitor the responses of customer comment cards, identifying problem areas and formulate solutions.
• Coordinate availability of rooms with Front Office Managers.
• Communicate effectively with customers, co-workers, and supervisors.
• Ability to handle difficult situations/guest complaints effectively and efficiently.
• Ensure all Housekeeping information is disseminated accurately and efficiently.
• Support and follow company policies, legal requirements, and guidelines.
• Maintain confidentiality of department affairs.
• Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in the hospitality industry.
• Stay current and knowledgeable of the latest industry equipment, technology, and techniques.
• Conduct continual inspections to determine hotel’s overall level of cleanliness and perform follow-up.
• Operate efficient and cost effective operation; including labor management, supervision of services, and inventory control.
• Supervise employees to ensure they are alert to all their duties and adhere to the company’s policies and procedures regarding safety, health and welfare of both the guests and property.
  • Takes corrective action where required to improve safety of work areas.
• Instruct new hires on the expectations and responsibilities for each role.
• Work closely with supervisory and managerial staff to develop overall skills and growth.
• Analyze applicable data and reports to ensure proper execution of services.
• Proficient knowledge of Safety and Security procedures to prevent accidents within the department. Ensure all employees are trained in emergency procedures.
• Take ownership of all requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction.
• Proficiency of all Hotel information.
• Identify and report defects throughout the property; notify staff immediately of any hazards or unsafe conditions.
• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and equipment.
• Schedules and supervises all rotational and special cleaning programs as required.
• Secure Master keys in accordance with the hotel’s key management policy.
• Manage Lost and Found procedure.
• Meet and exceed customer expectations by ensuring department provides excellent service and teamwork.
• Manage and coordinate meal breaks to ensure sufficient coverage is always maintained.
• Check arrivals list against correspondence and ensure all information and documents are accurate.
• Ensure MOD Report and shift checklists are up-to-date and finalized before the end of shift.
• Linen Implementation and Inventory.
• HOTSOS training and implementation.
• Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel.
• File all paperwork within established guideline.
• Maintain work area and guest areas in a neat and tidy manner.
• Ability to show different room types and meeting rooms with extensive knowledge of each venue.
• Utilize leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of team members.
• Personally inspect all VIP rooms.
• Confirm all special requests are completed prior to guest arrival.
• Maintain a favorable working relationship with all other company employees to foster and promote harmonious working environment.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
• Reaching: Constantly

• Medical, Dental, Vision and Life Insurance
• FSA Medical 
• Short Term Disability and Long Term Disability
• 401(K) Plan
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking

Department: Housekeeping
This is a management position
This is a full time position