Office Manager and Installation Coordinator (Buffalo, NY)

• Represent and instilling the company’s core values.
• Assist in operational goals and objectives.

• Manage day-to-day office operations, including organizing files, supplies, and office maintenance. 
• Oversee administrative tasks such as answering phones, responding to emails, and handling correspondence.
• Development of installation crew packs.
• Maintain office policies and procedures to ensure smooth functioning of daily operations. 
• Coordinate meetings, appointments, and travel arrangements for staff as needed. 
• Assist in collecting final payment or negotiating final payment.
• Serve as the primary point of contact for clients regarding installation projects. 
• Coordinate scheduling of installations in conjunction with the Installation Manager, ensuring timely and efficient completion of projects. 
• Communicate with clients to gather project requirements and provide updates on project status. 
• Working in conjunction with the Service Department with services and install services.
• Liaise with installation teams to ensure they have necessary resources and information to complete projects successfully. 
• Resolve any issues or conflicts that arise during installation projects, escalating as needed. 
• Provide exceptional customer service to clients, addressing inquiries and concerns in a professional and timely manner. 
• Act as a liaison between clients and installation teams to ensure client needs are met and expectations are exceeded. 
• Maintain accurate records of installation projects, including contracts, invoices, and project specifications. 
• Responsible for successful onboarding of new hires and crews 
• Responsible to ensure that all permits and compliance requirements are met
• Generate reports on installation activities, including project status, timelines, and resource allocation. 
• Analyze data to identify areas for improvement and implement process enhancements to streamline installation procedures. 
• Assist in corporate strategic planning and support operational goals and objectives.

• Exceptional customer service and communication skills
• Strong problem-solving and decision-making abilities
• Strong communication and interpersonal skills, with the ability to interact professionally with internal teams, customers, and suppliers.
• Ability to communicate, present and influence all levels of the organization, including executive and C-level.
• Excellent verbal and written communications skills
• Attention to detail and accuracy in documentation and reporting.
• Promote collaborative work environments with other internal support departments.
• Proficiency in Microsoft Office Suite and other office management software.
• Embrace technology.
• Proven experience in office management, administrative support, or project coordination.
• Previous experience with scheduling.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
• Excellent attention to detail and accuracy, ensuring that all tasks are completed to the highest standard.  Exceptional follow-up.
• Ability to adapt to changing priorities and work well under pressure.
• Ability to work independently and is part of a team in a fast-paced environment.
• Knowledge of installation processes or related industry experience is a plus.

This is a full time position