Dispatcher (New Orleans, LA)

• Dispatch and coordinate security personnel to client sites and incidents in a timely and efficient manner
• Monitor multiple communication channels (radio, phone, email, dispatch software) simultaneously
• Track guard locations, shift coverage, and incident activity in real time
• Maintain accurate logs, reports, and documentation in dispatch and reporting systems
• Respond quickly and professionally to emergency and non-emergency situations
• Escalate incidents to supervisors or management as required
• Provide exceptional customer service to clients, guards, and internal staff
• Ensure all shifts are properly staffed and assist with last-minute scheduling changes
• Follow company protocols and security procedures at all times

• Minimum 2+ years of experience in dispatch, security operations, or a related field
• Prior experience in a security guard environment strongly preferred
• Strong computer proficiency, including experience with dispatch software, Microsoft Office, and email systems
• Excellent verbal and written communication skills
• Ability to multitask and make sound decisions in high-pressure situations
• Strong organizational and problem-solving skills
• Professional demeanor with a friendly and service-oriented attitude
• High level of reliability and punctuality

• Must be available on workdays, nights, weekends, and holidays
• Flexibility required based on operational demands
• May include overtime as needed

• Calm under pressure
• Strong situational awareness
• Attention to detail
• Team-oriented mindset
• Dependable and accountable
• Confidentiality and integrity

• Primarily office-based dispatch environment
• Prolonged periods of sitting and computer use
• Occasional high-stress situations requiring immediate response

License Type: Unarmed
This is a full time/part-time position