Customer Specialist- Probate 06-2026 (Bartow)

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

• Answer incoming calls professionally by assisting with questions without giving legal advice.
• Provide accurate and professional service to the general public and other government and non-government agencies by providing excellent customer service.
• Assist with building new cases filed over the counter.
• Assist with e-filing, indexing, and scanning.
• Perform cashiering and other clerical duties as needed.
• Assist with the mail/courier run and all copy requests.
• May be trained in other areas of Probate, as needed.
• Being able to work in a constant state of alertness and safe manner. 
• Perform other duties as assigned

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write correspondence. 
• Ability to speak effectively to customers or employees of organization.  Bilingual skills are encouraged.
• Ability to communicate well with customers, both verbally and in writing
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to research resource materials and follow instructions from resources such as Florida Statutes and SOPs
• Ability to organize, prioritize and manage work to meet necessary time requirements and workload.
• Ability to accurately type 35 WPM.
• Ability to maintain attention to detail and stay focused on the work assignments.
• Ability to remain calm in an anxious, intense environment.
• Ability to operate a computer.
• Proficient use of Word and the ability to learn industry-based software such as New Vision.
• Ability to cover work of other employees to ensure that deadlines are met.
• Ability to remain flexible as conditions change and continue effective performance in the face of additional challenges.
• Ability to make quick, objective decisions while staying within the guidelines of the Clerk’s Office, Statutes, rules and regulations.
• Knowledge of Florida statutes, County and Clerk's policies and procedures.

• Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb, or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
• The noise level in the work environment is usually moderate.

Department: Probate & Mental Health
This is a non-management position
This is a full time position