Implementation Coordinator (Albion, MI; Hybrid - Albion)
Implementation Coordinator
The Implementation Coordinator position will assist in the Professional Learning Team in a way that provides exemplary customer service to customers both internal and external. The Implementation Coordinator will fulfill its purpose by providing customer service support to customers both internal and external, support our external trainers, and to be an expert in all levels of certification provided by Starr Commonwealth.
Responsibilities:
Qualifications:
Job Details:
Benefits:
*Health insurance
*Health savings account, employer contribution
*Dental insurance
*Vision insurance
*Short term and long term disability
*Life and AD& D insurance
*403(b) retirement savings plan with company match
*Paid time off including paid parental leave
*Employee assistance program
*Full time, hybrid in office and remote
*As a 501c(3) organization, Starr Commonwealth employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.
Starr Commonwealth EEO:
Starr Commonwealth is an equal opportunity employer.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Starr, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Starr Commonwealth's Commitment to Diversity, Equity & Inclusion:
Starr Commonwealth recognizes the past and current struggles of identity groups who have been historically marginalized, impacted by toxic hierarchy, and taken by violence. We believe that equitable environments create opportunities for effective problem solving, sustainable growth, and, in general, a more holistic understanding of the world. As such, Starr Commonwealth is building a culturally diverse and pluralistic staff committed to working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, and intersectional individuals are encouraged to apply.
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Benefits:
*Health insurance
*Health savings account, employer contribution
*Dental insurance
*Vision insurance
*Short term and long term disability
*Life and AD& D insurance
*403(b) retirement savings plan with company match
*Paid time off including paid parental leave
*Employee assistance program
*Full time, hybrid in office and remote
*As a 501c(3) organization, Starr Commonwealth employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.
Starr Commonwealth EEO:
Starr Commonwealth is an equal opportunity employer.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Starr, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Starr Commonwealth's Commitment to Diversity, Equity & Inclusion:
Starr Commonwealth recognizes the past and current struggles of identity groups who have been historically marginalized, impacted by toxic hierarchy, and taken by violence. We believe that equitable environments create opportunities for effective problem solving, sustainable growth, and, in general, a more holistic understanding of the world. As such, Starr Commonwealth is building a culturally diverse and pluralistic staff committed to working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, and intersectional individuals are encouraged to apply.
The Implementation Coordinator position will assist in the Professional Learning Team in a way that provides exemplary customer service to customers both internal and external. The Implementation Coordinator will fulfill its purpose by providing customer service support to customers both internal and external, support our external trainers, and to be an expert in all levels of certification provided by Starr Commonwealth.
Responsibilities:
- Demonstrates a clear understanding of Starr Commonwealth’s mission and core values, and consistently aligns actions with Starr’s mission and its core values of seeing greatness, finding courage, promoting health, fostering healing, and oneness.
- Set up and maintain files, keeping accurate records and up-to-date information.
- Manages customer information in a timely and effective manner resulting in high customer satisfaction.
- Collaborates with other Professional Learning team member to regularly enhance customer support protocols, increase value of existing customers, and attract new ones.
- Work effectively with the Finance Team to generate, issue, track, and collect invoices for products and services.
- Employs interdepartmental collaboration and resources to identify solutions to prospects’ and clients’ needs and goals.
- Performs customer service operations, including but not limited to, routing information to various departments, processing applications, and managing open trainings.
- Provide customer service support including receiving and responding to customer inquiries via telephone, email, website activity, mail, etc.
- Performs other duties as assigned.
Qualifications:
- Associates Degree
- 2 years in Business or related field
- Experience in Project Management, Monday.com, Calendly, Pinnacle, and Filemaker preferred.
- Proficient in Outlook
Job Details:
- Pay Range: $45,000 - 55,000 annually
- Job Type: Full-time, hybrid
Benefits:
*Health insurance
*Health savings account, employer contribution
*Dental insurance
*Vision insurance
*Short term and long term disability
*Life and AD& D insurance
*403(b) retirement savings plan with company match
*Paid time off including paid parental leave
*Employee assistance program
*Full time, hybrid in office and remote
*As a 501c(3) organization, Starr Commonwealth employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.
Starr Commonwealth EEO:
Starr Commonwealth is an equal opportunity employer.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Starr, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Starr Commonwealth's Commitment to Diversity, Equity & Inclusion:
Starr Commonwealth recognizes the past and current struggles of identity groups who have been historically marginalized, impacted by toxic hierarchy, and taken by violence. We believe that equitable environments create opportunities for effective problem solving, sustainable growth, and, in general, a more holistic understanding of the world. As such, Starr Commonwealth is building a culturally diverse and pluralistic staff committed to working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, and intersectional individuals are encouraged to apply.
Benefits:
*Health insurance
*Health savings account, employer contribution
*Dental insurance
*Vision insurance
*Short term and long term disability
*Life and AD& D insurance
*403(b) retirement savings plan with company match
*Paid time off including paid parental leave
*Employee assistance program
*Full time, hybrid in office and remote
*As a 501c(3) organization, Starr Commonwealth employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.
Starr Commonwealth EEO:
Starr Commonwealth is an equal opportunity employer.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Starr, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Starr Commonwealth's Commitment to Diversity, Equity & Inclusion:
Starr Commonwealth recognizes the past and current struggles of identity groups who have been historically marginalized, impacted by toxic hierarchy, and taken by violence. We believe that equitable environments create opportunities for effective problem solving, sustainable growth, and, in general, a more holistic understanding of the world. As such, Starr Commonwealth is building a culturally diverse and pluralistic staff committed to working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, and intersectional individuals are encouraged to apply.
Department: Training
This is a non-management position
This is a full time position