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Loan Processing Supervisor (Wayne, PA)
Join an Innovative Manufactured Home Lender Revolutionizing the Industry!
autoMHatic Financial is a private equity-backed lender specializing in Manufactured Home loans. Formerly known as Tammac Holdings, we've originated over $1 billion in loans over 40 years. We're innovators – launching groundbreaking products and leveraging technology to bring speed, service, and solutions to our customers and partners, including a loan decision within a minute! Our goal is to revolutionize the Manufactured Housing industry.
Job Summary:
The Manufactured Housing Loan Processing Supervisor oversees the daily operations of the loan processing team, ensuring the efficient and accurate handling of manufactured housing loan applications. This role focuses on compliance, team management, and ensuring a seamless loan processing experience for borrowers.
Key Responsibilities:
1. Team Leadership and Supervision:
o Supervise, train, and mentor loan processors to ensure high performance and adherence to company policies.
o Monitor team workloads and allocate resources effectively to meet deadlines and service level agreements (SLAs).
2. Loan Processing Operations:
o Oversee the processing of manufactured housing loans, ensuring compliance with federal, state, and local regulations.
o Review loan files for accuracy, completeness, and adherence to underwriting guidelines.
o Collaborate with underwriters, originators, and other departments to resolve issues and expedite loan closings.
3. Customer Service:
o Ensure a positive borrower experience by addressing escalated issues and maintaining clear communication with customers and stakeholders.
o Act as a liaison between loan processors, borrowers, and third parties to resolve complex issues.
4. Compliance and Quality Assurance:
o Maintain compliance with applicable laws, regulations, and company policies related to manufactured housing loans.
o Conduct periodic audits of loan files to identify and address discrepancies or potential risks.
o Implement and enforce quality control measures.
5. Process Improvement:
o Identify opportunities to streamline loan processing workflows and improve efficiency.
o Develop and implement best practices for the loan processing team.
o Stay updated on industry trends, regulations, and technologies related to manufactured housing loans.
Qualifications:
Education:
Bachelor’s degree in finance, business administration, or a related field (or equivalent experience).
Experience:
o 3+ years of experience in loan processing, with a focus on manufactured housing or similar loan products.
o 1+ years of supervisory or leadership experience.
• Skills and Competencies:
o Strong knowledge of manufactured housing loan products, underwriting guidelines, and regulatory requirements.
o Excellent leadership and team management skills.
o Detail-oriented with strong organizational and problem-solving abilities.
o Proficient in loan processing software and Microsoft Office Suite.
o Effective communication and interpersonal skills.
Work Environment:
• Office-based
• May require occasional overtime to meet deadlines.
Key Metrics for Success:
• Accuracy and timeliness of loan processing.
• Team performance and productivity.
• Compliance with all applicable regulations.
• Customer satisfaction and resolution of escalated issues
Benefits
Joining autoMHatic Financial comes with a range of enticing benefits designed to enhance your work-life balance and foster a vibrant, rewarding work environment. As part of our team, you'll enjoy:
? Compensation Package: We offer a competitive compensation package that includes base, bonus, and equity to recognize and reward your valuable contributions. We also offer a comprehensive benefits package, including healthcare, dental insurance, and 401K.
? Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package.
? Exciting Team Events: From team-building activities to fun social events, we believe in fostering a strong sense of camaraderie through regular events that bring our team together.
? Thriving Startup Environment: Immerse yourself in a dynamic startup culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development.
Work Location:
In person at office in Wayne, PA
Working Conditions:
Must be able to lift up to 5-10 pounds at times
• Must be able to occasionally move about inside the office to access file cabinets and position self to maintain files in filing cabinets.
• Prolonged periods sitting at a desk and working on a computer.
Application Process:
Interested candidates should submit a resume to humanresources@automhatic.com outlining their qualifications and experience. We will contact qualified individuals for further consideration.
autoMHatic Financial is a private equity-backed lender specializing in Manufactured Home loans. Formerly known as Tammac Holdings, we've originated over $1 billion in loans over 40 years. We're innovators – launching groundbreaking products and leveraging technology to bring speed, service, and solutions to our customers and partners, including a loan decision within a minute! Our goal is to revolutionize the Manufactured Housing industry.
Job Summary:
The Manufactured Housing Loan Processing Supervisor oversees the daily operations of the loan processing team, ensuring the efficient and accurate handling of manufactured housing loan applications. This role focuses on compliance, team management, and ensuring a seamless loan processing experience for borrowers.
Key Responsibilities:
1. Team Leadership and Supervision:
o Supervise, train, and mentor loan processors to ensure high performance and adherence to company policies.
o Monitor team workloads and allocate resources effectively to meet deadlines and service level agreements (SLAs).
2. Loan Processing Operations:
o Oversee the processing of manufactured housing loans, ensuring compliance with federal, state, and local regulations.
o Review loan files for accuracy, completeness, and adherence to underwriting guidelines.
o Collaborate with underwriters, originators, and other departments to resolve issues and expedite loan closings.
3. Customer Service:
o Ensure a positive borrower experience by addressing escalated issues and maintaining clear communication with customers and stakeholders.
o Act as a liaison between loan processors, borrowers, and third parties to resolve complex issues.
4. Compliance and Quality Assurance:
o Maintain compliance with applicable laws, regulations, and company policies related to manufactured housing loans.
o Conduct periodic audits of loan files to identify and address discrepancies or potential risks.
o Implement and enforce quality control measures.
5. Process Improvement:
o Identify opportunities to streamline loan processing workflows and improve efficiency.
o Develop and implement best practices for the loan processing team.
o Stay updated on industry trends, regulations, and technologies related to manufactured housing loans.
Qualifications:
Education:
Bachelor’s degree in finance, business administration, or a related field (or equivalent experience).
Experience:
o 3+ years of experience in loan processing, with a focus on manufactured housing or similar loan products.
o 1+ years of supervisory or leadership experience.
• Skills and Competencies:
o Strong knowledge of manufactured housing loan products, underwriting guidelines, and regulatory requirements.
o Excellent leadership and team management skills.
o Detail-oriented with strong organizational and problem-solving abilities.
o Proficient in loan processing software and Microsoft Office Suite.
o Effective communication and interpersonal skills.
Work Environment:
• Office-based
• May require occasional overtime to meet deadlines.
Key Metrics for Success:
• Accuracy and timeliness of loan processing.
• Team performance and productivity.
• Compliance with all applicable regulations.
• Customer satisfaction and resolution of escalated issues
Benefits
Joining autoMHatic Financial comes with a range of enticing benefits designed to enhance your work-life balance and foster a vibrant, rewarding work environment. As part of our team, you'll enjoy:
? Compensation Package: We offer a competitive compensation package that includes base, bonus, and equity to recognize and reward your valuable contributions. We also offer a comprehensive benefits package, including healthcare, dental insurance, and 401K.
? Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package.
? Exciting Team Events: From team-building activities to fun social events, we believe in fostering a strong sense of camaraderie through regular events that bring our team together.
? Thriving Startup Environment: Immerse yourself in a dynamic startup culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development.
Work Location:
In person at office in Wayne, PA
Working Conditions:
Must be able to lift up to 5-10 pounds at times
• Must be able to occasionally move about inside the office to access file cabinets and position self to maintain files in filing cabinets.
• Prolonged periods sitting at a desk and working on a computer.
Application Process:
Interested candidates should submit a resume to humanresources@automhatic.com outlining their qualifications and experience. We will contact qualified individuals for further consideration.
Department: Operations
This is a non-management position
This is a full time position