Mental Health Relief Worker (up to 40 hours per week)

• Provide mental health support services to clients
• Assist with basic living skills
• Ensure client safety
• Provide relief coverage at the Transition Lodge as needed to cover staff positions when those staff are on vacation or sick
• Montior client self-administration of medications
• Complete client case notes detailing observations and interventions

• Conduct initial intakes and orientation to the center, building trust and rapport with new visitors to encourage further engagement
• Collect demographic, outcome, and other relevant data required for HMIS, grant funding, and annual reports
• Complete required documentation, including but not limited to: intake forms/assessments, individual support plans, case notes, data collection for the Homeless Management Information System (HMIS)
• Provide services, such as general treatment support and service coordination for necessary mental health, housing, and other applicable services through Tasks and/or other agencies in a timely manner
• Help individuals identify and reach emergency shelter, connect with the Coordinated Entry system, and learn about and connect with other housing options including mainstream housing resources or housing for those with a mental illness or other disability
• Conduct housing consultation services for eligible NOOC visitors.
• Establish and maintain necessary professional relationships with other community resources, agencies, and service providers as directed by supervisor

• Facilitate grocery shopping, recreation and leisure activities that enhance clients’ social skills, knowledge of community resources, activity level, and enjoyment of leisure time  
• Attend and participate in team meetings
• Attend required in-service trainings
• Perform clerical support functions, as directed
• Assist in upkeep of physical plant as directed;  inform Supervisor of needed repairs to house and equipment
• Serve as van driver

1. Be able to pass a criminal background check
2. A knowledge of local area housing resources
3. A knowledge of harm reduction, housing first, and other homelessness issues
4. Experience meeting people where they are and providing trauma responsive care
5. Valid driver’s license and insured vehicle

1. Associate’s degree in Human Services or related field and 2-3 years of experience working with the homeless, or 4 years in a related field, such as mental health, corrections, affordable housing, or chemical health
2. Fluent in a non-English language or competent in the culture of an ethnic group to which 20 percent or more of the worker’s recipients belong

• Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
• Therapy and counseling – Knowledge of principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
• Sociology and anthropology – Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
• Customer service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Safety and security – Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

• Active listening – Giving full attention to what other people are saying, taking time to understand points being made, asking appropriate questions, not interrupting inappropriately
• Speaking – Talking to others to convey information effectively
• De-escalation – The skill to identify potentially dangerous or threatening situation and tactical ability to prevent someone from causing harm to themselves or others
• Social perceptiveness – Being aware of other’s reactions and understanding why they react as they do
• Monitoring – Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Service orientation – Actively looking for ways to help people
• Writing – Communicating effectively in writing as appropriate to the needs of the audience

• Deductive reasoning – The ability to apply general rules to specific problems to produce answers that make sense
• Problem sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not include solving the problem, only recognizing there is a problem
• Assisting and caring for others – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients
• Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
• Communicating with supervisors, peers, or subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Flexibility – Ability to work a flexible schedule as needed for coverage including overnights and weekends
• Professionalism – Maintaining appropriate professional boundaries

This is a part time position