Client Service Representative (Front Desk)
Employees are encouraged to bring their authentic, original, and best selves to work. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at Tasks Unlimited.
This position qualifies for a $2,000 new hire bonus!
Position Summary
The Client Service Representative performs duties related to our services and operations, including greeting and checking in visitors, answering phones, supporting our teams, and establishing and assisting in operational processes. The ability to work in a fast-paced environment and complete multiple different tasks, and switch gears, when necessary. This position has duties that have a regular deadline. The person in this position is responsible for facilitation and coordination of communication between clients, visitors, our multiple service teams, and other staff, while maintaining a warm and welcoming presence at the front desk of our primary office location.
Essential Job Functions
Facilitation, coordination, tracking, processing, and general office assistance (100%)
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Talking or listening - Occasionally
Stoop, kneel, crouch - Not at all
Reach with hands/arms - About half the time
Typing/data entry - About half the time
Maximum weight to be lifted - Less than 20 pounds
Equipment used -Telephone, computer, copier, printer, fax machine, Tasks Unlimited internal client database, electronic health record program and Microsoft Office programs
Direct Reports
None.
Qualifications
Education and Experience
Required
Knowledge Areas
Key Skills
Key Abilities
$26.50 - $28.90 per hourTasks has always been, and always will be, committed to diversity and inclusion. We are proud to be an Equal Opportunity and Affirmative Action employer, and we do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities. We are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.
This position qualifies for a $2,000 new hire bonus!
Position Summary
The Client Service Representative performs duties related to our services and operations, including greeting and checking in visitors, answering phones, supporting our teams, and establishing and assisting in operational processes. The ability to work in a fast-paced environment and complete multiple different tasks, and switch gears, when necessary. This position has duties that have a regular deadline. The person in this position is responsible for facilitation and coordination of communication between clients, visitors, our multiple service teams, and other staff, while maintaining a warm and welcoming presence at the front desk of our primary office location.
Essential Job Functions
Facilitation, coordination, tracking, processing, and general office assistance (100%)
- Answer phones and direct the callers to another service team/staff or directly and appropriately addressing the caller's needs
- Warmly greet and welcome clients and visitors upon arrival, sign them in
- Obtain information from clients, including changes in insurance information, photo identification, and other necessary data
- Coordinate with clients and other parties to gather admission paperwork and required forms, as well as provide policies, service information, and legally required documents as needed
- Upload and enter documentation into our Electronic Health System and Client Database
- Assist in verifying insurance benefits and gathering changes in insurance information from clients
- Process client payments (e.g. service fees, rent) and support insurance billing procedures
- Promote, support, and maintain a tidy and organized office and front desk area
- Assist with scheduling appointments with clients
- Reach out to clients with reminders of upcoming appointments and events, as well as to coordinate completion of required and/or missing paperwork
- Assist management with special projects
- Assist with office mail and fax tracking and distribution
- Collaborate with teams and staff to ensure smooth operations and excellent service delivery.
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Talking or listening - Occasionally
Stoop, kneel, crouch - Not at all
Reach with hands/arms - About half the time
Typing/data entry - About half the time
Maximum weight to be lifted - Less than 20 pounds
Equipment used -Telephone, computer, copier, printer, fax machine, Tasks Unlimited internal client database, electronic health record program and Microsoft Office programs
Direct Reports
None.
Qualifications
Education and Experience
Required
- Proven experience in a front desk or receptionist role.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in phone systems and computer software, with a high level of computer literacy.
- Excellent time management skills to handle varied responsibilities efficiently.
- Strong communication skills, both verbal and written, with attention to detail.
- Ability to maintain a professional demeanor and be a positive forward-facing representative of Tasks.
- General understanding of mental illness or experience interacting with unhoused.
- Maintain confidentiality of sensitive information in compliance with company policies.
- Experience working with diverse populations in a clinical or social services setting.
- Experience handling billing and insurance processes is a big plus.
Knowledge Areas
- Clerical – Administrative and clerical procedures and systems such as word processing, files and records, designing forms, and other office procedures and terminology
- Customer and personal service –Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Key Skills
- Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Speaking – Talking to others to convey information effectively
- Active learning – Understanding the implications of new information for both current and future problem-solving and decision-making
- Time management – Managing one’s own time and the time of others
Key Abilities
- Oral comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
- Oral expression – The ability to communicate information and ideas in speaking so others will understand
- Written comprehension - The ability to read and understand information and ideas presented in writing
- Deductive reasoning – The ability to apply general rules to specific problems to produce answers that make sense
- Speech recognition – The ability to identify and understand the speech of another person
- Assisting and caring for others – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients
- Flexibility – Ability to work a flexible schedule
- Professionalism – Maintaining appropriate professional boundaries
- Number facility – The ability to add, subtract, multiply, or divide quickly and correctly
$26.50 - $28.90 per hourTasks has always been, and always will be, committed to diversity and inclusion. We are proud to be an Equal Opportunity and Affirmative Action employer, and we do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities. We are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.
This is a full time position
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