IT Support Specialist (Woodbridge)

Job Responsibilities:

• Providing day to day support and technical assistance related to our computer systems.
• Provide on-site, via email and telephone service and support for end users
• Perform installation, configuration and troubleshooting of computer hardware and software
• Provide functional support on enterprise applications
• Create and administer user accounts in Active Directory.
• Diagnose and resolve network issues, connectivity issues, VPN issues
• Administrate security, antivirus, ?VPN, application and network support
• Perform system updates and upgrades
• Monitor and support photocopier and printer hardware and related services
• Install operating system software, patches and updates and applications?
• Maintain accurate and up to date documentation
• Escalate unresolved issues to the next level of support personnel.

Required skills

• Computer related Diploma/Degree
• Excellent verbal and written communication
• Excellent problem analysis and solving ability.
• Excellent customer service skills
• Ability to work in a fast-paced environment and multitask
• Knowledge of desktop computer applications, operating systems, hardware and networking devices
• Experience working in Microsoft based PC/server environment
• Experience with Microsoft products (Microsoft Office, Outlook, Exchange, AD)
• Solid technical support experience with Windows 7/8/10/11 setup and configuration
• Experience with printer and peripheral installation and driver setup
• Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
• Basic computer programming experience and skills
• Must be able to lift 25lbs.

Knowledge on Microsoft Dynamic D365 Finance and Operation

Application question(s):

• Do you have Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)?
• Do you have Solid technical support experience with Windows 7/8/10/11 setup and configuration?

Experience:

• IT support: 1 year (preferred)
• Microsoft Dynamic D365 Finance and Operation: 2 years (required)

Work Location: In person

This is a full time position