Assisted Transportation- Router/Dispatcher- Lee's Summit

Student Transportation Router/Dispatcher – Lee’s Summit
Join our team as a Router/Dispatcher at our new Lee’s Summit location, providing pupil transportation for the Lee’s Summit School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services.
Who We Are
Assisted Transportation is the industry leader in providing specialized transportation solutions, for school districts providing transportation to general education and students with special needs.
We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way.
We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure.
STUDENT TRANSPORTATION ROUTER/DISPATCHER

Position Summary:
The Student Transportation Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Student Transportation Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.

Reports To: Student Transportation Operations Manager

Qualifications:

Must be able to work well with others, as part of a team and maintain effective working relationships
Must be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional image
Must have excellent organizational, communication and interpersonal skills
Must be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completion
Must be able to meet deadlines on a weekly basis and on special projects as assigned
Must have knowledge of modern office practices and procedures, including computer proficiency
Must have sympathetic attitude toward children and the disabled
Must maintain open/direct communication with immediate supervisor
Demonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous manner
Apply pro-active problem-solving skills in situations with several variables
Familiar with appropriate dispatching policies, practices and routing and dispatching software

Primary Job Functions:

Routing:

Develops, maintains, and optimizes safe student vehicle routes
Evaluates routes, so they make sense, are on-time, there are no conflicts, and modifies routes accordingly
Ensures the routes comply with student transportation requests i.e. on-time pick-up/drop-off, meet specialized needs etc.
Ensures the routes comply with company guidelines i.e. max ride time, crossing districts etc.
Assists in the scheduling/assigning of driver personnel on all routes/trips
Communicates problems and transportation routing concerns to the transportation supervisor(s)
Presents scheduling and routing information at meetings as requested by the department director and/or transportation supervisor(s)

Dispatch:

Communicates and monitors vehicles/passengers according to schedule
Uses dispatch software to manage efficiency and timeliness of routes
Ensures transportation requests are completed in an efficient and timely manner
Processes same day route changes, requests, and modifies routes accordingly.
Assists drivers with directions
Reports routing conflicts, driver performance concerns, student concerns and routing improvements to the Supervisor
Communicates with drivers via two-way radio and/or tablets and contacts drivers to receive or provide information and assists with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notifies schools of late buses or buses involved in emergency situations

Routing and Dispatching Software – Tablet:

Assists with driver supervision and trains drivers on tablet guidelines
Ensures tablets are accounted for, functioning properly, and repaired accordingly

Other:

Functions as a driver as needed
Functions as an aide as needed
Communicates with drivers, parents and district representatives
Processes payroll worksheets and respond to questions regarding accuracy
Reconciles previous days trips and respond to questions regarding accuracy
Assists with driver schedules and the variety of functions that come along with this task

Secondary Functions:

On-call duties
Schedule may vary based on the needs of the department i.e. hours/days scheduled
Maintains a positive relationship with drivers, other dispatchers, and office staff
Participates in the training and orientation of new and current drivers
Attends staff meetings and in-service trainings
Answers phones
Schedules transports
Completes data entry
Completes a variety of reports as assigned

About the Position:

Salary-$21 per hour
Full-Time Hourly
This is an in-person position
Monday-Friday – Work schedule may vary, based on the needs of the department
Health, Dental, Vision insurance offered
Generous PTO package

Visit Careers at Assisted Transportation

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* Have you or traveled outside of the USA in the last 14 days? * Have you traveled outside of the state of KS or MO in the last 14 days? * Have you been on a cruise ship in the last 14 days? * Have you been in close contact with a person known to have the 2019 Novel Coronavirus? * Have you or a member of your household been asked to self-quarantine? * Do you currently have fever or lower respiratory symptoms such as a cough or shortness of breath? * Do you have a new onset of cold symptoms such as a cough and runny nose? * Have you and/or the patient been in close contact with anyone who has traveled domestically or internationally in the last 14 days?