Dispatcher/Administrative Assistant

1. Dispatching
   1. Dispatch, ensure all routes are covered and drivers are properly assigned.
   2. Route as needed to support operations.
   3. Assign drivers to routes and handle adjustments as required.
   4. Serve as a primary point of contact for drivers, aides, parents/guardians, district staff, and supervisors during dispatch hours.
   5. Monitor radio and phone communications to assist with route issues and provide timely updates.
   6. Respond to breakdowns, accidents, and route changes due to traffic or weather.
   7. Maintain accurate records of student attendance on vehicles and routes details.
2.  Administrative & Office Support 
   1. Answer incoming calls promptly and professionally, directing inquiries as needed.
   2. Greet and assist visitors in a courteous and professional manner.
   3. Assist at the dispatch window during peak employee arrival and departure times.
   4. Collect driver/aide signatures for required documents for payroll and human resources.
   5. Schedule medical appointments and coordinate related administrative details.
   6. Maintain organized and up-to-date documentation for daily operations.
   7. Receive and document complaints or concerns from parents and school officials and forward to supervisor for resolution.
   8. Order supplies, manage inventory, and ensure the office remains well organized.
3. Secondary Job Functions
   1. Input and verify schedule times daily, ensuring accuracy in Paycom (HRIS) entries.
   2. Notify districts/parents promptly of any time or schedule changes.
   3. Create and distribute tags for early childhood routes as needed.
   4. Prepare and submit reports in accordance with established procedures and deadlines.
   5. Support curbside duties during student arrivals and dismissals as needed.
   6. Learn routing processes and systems to provide coverage during staff absences.
   7. Serve as a driver or aide during emergencies, as assigned.
   8. Perform additional responsibilities or special projects as assigned by the Student Transportation Operations Manager (STOM) or Assistant STOM.

1. Communication
2. Customer Service
3. Problem Solving and Decision Making
4. Multitasking
5. Technical Proficiency
6. Safety and Risk Management

• Sit, stand, and walk for extended periods of time.
• Use hands and fingers to handle, feel, or operate objects, tools, or controls.
• Reach with hands and arms; bend, stoop, kneel, or crouch as necessary.
• Communicate clearly and effectively, both verbally and in writing.
• See and hear within normal ranges, with or without corrective devices, to monitor transportation operations and communicate safely in office and field environments.
• Occasionally lift, carry, or move objects up to 25 pounds such as files, equipment, or supplies.
• Occasionally work in outdoor or maintenance environments, which may involve exposure to varying weather conditions and moderate noise levels.

• High school diploma or equivalent required; associate degree preferred.
• Prior administrative or dispatching experience in a transportation or logistics environment preferred.
• Use company technology and systems proficiently to support operational and administrative functions.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in fast-paced environments.
• Customer service–oriented attitude with a commitment to teamwork.
• Must be able to pass all background checks and medical screenings required for transportation personnel.
• Valid driver’s license.

This is a non-management position