Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary
The Front Desk Manager is responsible for supervising all facets of the hotel operations at the front office, including Front Desk, Bell, Concierge, and PBX operators.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

  • Managing all aspects of the Front Office, PBX, and Concierge, ensuring that the quality of service meets the resorts standards. 

  • Handling guest complaints and problems 

  • Troubleshooting challenges with both guests and team members

Required Qualifications
Ideal candidate will have high-end, luxury hotel experience, as well as front office, managerial experience. Must have 3+ years hotel supervisory experience in a 4-5 star hotel. Experience with hotel reservations systems. Must have a flexible schedule and be able to work weekends and holidays.

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Department: Front Office
This is a management positions position

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