IT Support Specialist

(add)ventures is a multidisciplinary brand culture and communications firm. With offices in Miami, New York and East Providence, (add)ventures has been exceeding the branding goals of industry leading client partners for more than 25 years. Our offices specialize in disciplines including insights & analytics, video & animation, digital services, marketing, content creation and design. Our team is NICE – we’re nurturers with intelligence, character and energy. We solve problems, we make people happy, we love what we do and we love who we do it with. 

Job Summary

The IT Support Specialist should have a combination of technical and customer service skills. The IT Support Specialist will report to the IT Manager and will be responsible for assisting in day-to-day support of (add)ventures’ IT systems. These systems include Apple desktop and laptop computers, VOIP phones, printers and conference room A/V systems.

All support team members need excellent problem-solving, communication and interpersonal skills. Team members also need a friendly, patient attitude and the ability to work in a team environment.

Essential Functions of the job include:
  • Level 1 Help Desk – Answering / resolving basic phone and email-based support issues including:
    • MacOS support
    • Network connectivity
    • Peripherals (mouse, keyboard, etc.)
    • Printers (paper jams, replacing toner, etc.)
    • Password resets
    • Basic application support (Microsoft Office, Adobe Creative Cloud, Keynote)
    • Google Apps (Gmail, Calendar, Drive)
    • Software and operating system updates
  • Escalating Level 2 issues to the IT Manager as appropriate
  • Onboarding procedures
    • New system deployment
    • User provisioning
  • Conference Room setup – Provide A/V support for meetings including:
    • A/V troubleshooting
    • Providing A/V accessories for conference rooms (laptop video adapters, HDMI cables, power cables, etc.)
    • Apple Airplay support
    • Setting up conference room A/V technology for large client meetings
  • VOIP phone system support
  • Inventory management:
    • Consumables inventory (toner, printer paper, thumb drives, peripherals)
    • Asset tracking: Ensure information is logged in a central database for:
      • Laptops
      • Desktops
      • Servers
      • High value IT assets (monitors, printers, etc.)
  • Other duties as required.

Other Essential Requirements:
  • Physical demands include sits, squats, bends, twisting, lifts and moves during working hours. Must be able to get under desks, behind furniture, etc.  Must be able to lift 10-20 lbs. frequently and up to 50 lbs. occasionally. 
  • The IT Support Specialist position is an on-site position; Hours:  8:30am – 5:00pm

Job Requirements
  • Minimum B.S. in Computer Science or related field.
  • 3+ years of IT experience required of which at least one year of previous help desk is required. 

Required Technical Skills
  • Mac hardware and software concepts / troubleshooting
  • iOS concepts / troubleshooting
  • Basic networking concepts (ethernet and wireless LAN technologies)
  • Google Apps
  • Microsoft Office
  • Help Desk experience
  • Basic terminal commands used in troubleshooting

Required Non-Technical Skills
  • Customer service
  • Problem solving
  • Organization
  • Detail oriented
  • Dependable, trustworthy, self-motivated
  • Excellent communication skills (verbal, written and presentation skills)      
Additional Preferred Skills:
  • Adobe Creative Cloud
  • A/V systems
  • VOIP phone
  • BASH / AppleScript / Python programming
  • Basic Microsoft Windows hardware and software troubleshooting
  • Advanced networking concepts

Our culture rewards:
  • Energy, creativity and enthusiasm
  • Ability to work autonomously or in groups
  • Team based leadership
  • A good sense of humor
  • A passionate commitment to serve clients, co-workers and community
  • Loyalty and integrity

Sorry - no relocation or visa sponsorship available. We are an EEO/Affirmative Action employer.  

This is a non-management position
This is a full time position

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