IT Support Specialist (New England)
IT Support Specialist
Job Summary
(add)ventures is a fast paced, creative, and team-oriented work environment. (add)ventures is an early adopter of technology, including VR, Virtual Production, Creative Development and more. The IT Support Specialist is responsible for providing Level 1 technical support to the (add)ventures team and is the first line of support for employees and on-site clients.
The IT Support Specialist should have a combination of technical and customer service skills. The IT Support Specialist will report to the IT Director and will be responsible for assisting in day-to-day support of (add)ventures’ IT systems. These systems include Apple desktop and laptop computers, VOIP phones, printers, conference room A/V systems and other office-related technologies.
All support team members need excellent problem-solving, communication and interpersonal skills. Team members also need a friendly, patient attitude and the ability to work in a team environment.
Essential Functions of the job include:
Other Essential Requirements:
Required Technical Skills
Required Non-Technical Skills
Additional Preferred Skills:
Our culture rewards:
(add)ventures is a mask-friendly workplace. We encourage COVID and flu vaccinations and boosters. And, we strongly recommend anyone who feels unwell to stay home to ensure a safer in-office environment for everyone.
We are an EEO/Affirmative Action employer.
Sorry - no relocation or visa sponsorship available.
Job Summary
(add)ventures is a fast paced, creative, and team-oriented work environment. (add)ventures is an early adopter of technology, including VR, Virtual Production, Creative Development and more. The IT Support Specialist is responsible for providing Level 1 technical support to the (add)ventures team and is the first line of support for employees and on-site clients.
The IT Support Specialist should have a combination of technical and customer service skills. The IT Support Specialist will report to the IT Director and will be responsible for assisting in day-to-day support of (add)ventures’ IT systems. These systems include Apple desktop and laptop computers, VOIP phones, printers, conference room A/V systems and other office-related technologies.
All support team members need excellent problem-solving, communication and interpersonal skills. Team members also need a friendly, patient attitude and the ability to work in a team environment.
Essential Functions of the job include:
- Level 1 Help Desk – Answering / resolving basic in person, phone and email-based support issues including:
- MacOS support
- Network connectivity
- Peripherals (mouse, keyboard, etc.)
- Printers (paper jams, replacing toner, etc.)
- Password resets
- Basic application support (Microsoft Office, Adobe Creative Cloud, Keynote)
- Google Apps (Gmail, Calendar, Drive)
- Software and operating system updates
- Escalating Level 2 issues as appropriate
- Onboarding procedures
- New system deployment
- User provisioning
- New Hire IT onboarding
- Conference Room setup – Provide A/V support for meetings including:
- A/V troubleshooting
- Providing A/V accessories for conference rooms (laptop video adapters, HDMI cables, power cables, etc.)
- Apple Airplay support
- Setting up conference room A/V technology for large client meetings
- VOIP phone system support
- Inventory management:
- Consumables inventory (toner, printer paper, thumb drives, peripherals)
- Asset tracking: Ensure information is logged in a central database for:
- Laptops
- Desktops
- Servers
- High value IT assets (monitors, printers, etc.)
- Abide by and adhere to all employee policies as detailed in employee manual.
Other Essential Requirements:
- Physical demands include sits, squats, bends, lifts and moves during working hours. Must be able to get under desks, behind furniture, etc. Must be able to lift 10-20 lbs. frequently and up to 50 lbs. occasionally.
- The IT Support Specialist position is an on-site position; Hours: 8:30am – 5:00pm,
- Minimum B.S. in Computer Science or related field.
- 3+ years of IT experience
- 1+ years of Help Desk experience, specifically for Mac and Google
Required Technical Skills
- Mac hardware and software concepts / troubleshooting
- iOS concepts / troubleshooting
- Basic networking concepts (ethernet and wireless LAN technologies)
- Google Apps
- Microsoft Office
- Basic terminal commands used in troubleshooting
Required Non-Technical Skills
- Customer service
- Problem solving
- Organization
- Detail oriented
- Dependable, trustworthy, self-motivated
- Excellent communication skills (verbal, written and presentation skills)
- Ability to speak Spanish is preferred, but not required
Additional Preferred Skills:
- Adobe Creative Cloud
- A/V systems
- VOIP phone
- BASH / AppleScript / Python programming
- macOS / iOS Mobile Device Management (MDM)
- Basic Microsoft Windows hardware and software troubleshooting
- Advanced networking concepts
Our culture rewards:
- Energy, creativity and enthusiasm
- Ability to work autonomously or in groups
- Team based leadership
- A good sense of humor
- A passionate commitment to serve clients, co-workers and community
- Loyalty and integrity
(add)ventures is a mask-friendly workplace. We encourage COVID and flu vaccinations and boosters. And, we strongly recommend anyone who feels unwell to stay home to ensure a safer in-office environment for everyone.
We are an EEO/Affirmative Action employer.
Sorry - no relocation or visa sponsorship available.