IT Support Specialist

Job Summary
(add)ventures is a fast paced, creative, and team-oriented work environment. (add)ventures is an early adopter of technology, including VR, Virtual Production, Creative Development and more.  The IT Support Specialist is responsible for providing Level 1 technical support to the (add)ventures team and is the first line of support for employees and on-site clients.

The IT Support Specialist should have a combination of technical and customer service skills. The IT Support Specialist will report to the IT Director and will be responsible for assisting in day-to-day support of (add)ventures’ IT systems. These systems include Apple desktop and laptop computers, VOIP phones, printers, conference room A/V systems and other office-related technologies.

All support team members need excellent problem-solving, communication and interpersonal skills. Team members also need a friendly, patient attitude and the ability to work in a team environment.

Essential Functions of the job include:
  • Level 1 Help Desk – Answering / resolving basic in person, phone and email-based support issues including:
    • MacOS support
    • Network connectivity
    • Peripherals (mouse, keyboard, etc.)
    • Printers (paper jams, replacing toner, etc.)
    • Password resets
    • Basic application support (Microsoft Office, Adobe Creative Cloud, Keynote)
    • Google Apps (Gmail, Calendar, Drive)
    • Software and operating system updates
  • Escalating Level 2 issues as appropriate
  • Onboarding procedures
    • New system deployment
    • User provisioning
    • New Hire IT onboarding
  • Conference Room setup – Provide A/V support for meetings including:
    • A/V troubleshooting
    • Providing A/V accessories for conference rooms (laptop video adapters, HDMI cables, power cables, etc.)
    • Apple Airplay support
    • Setting up conference room A/V technology for large client meetings
  • VOIP phone system support
  • Inventory management:
    • Consumables inventory (toner, printer paper, thumb drives, peripherals)
    • Asset tracking: Ensure information is logged in a central database for:
      • Laptops
      • Desktops
      • Servers
      • High value IT assets (monitors, printers, etc.)
  • Abide by and adhere to all employee policies as detailed in employee manual.

Other Essential Requirements:
  • Physical demands include sits, squats, bends, lifts and moves during working hours. Must be able to get under desks, behind furniture, etc.  Must be able to lift 10-20 lbs. frequently and up to 50 lbs. occasionally.
  • The IT Support Specialist position is an on-site position; Hours:  8:30am – 5:00pm,
     
Job Requirements
  • Minimum B.S. in Computer Science or related field.
  • 3+ years of IT experience
  • 1+ years of Help Desk experience, specifically for Mac and Google

Required Technical Skills
  • Mac hardware and software concepts / troubleshooting
  • iOS concepts / troubleshooting
  • Basic networking concepts (ethernet and wireless LAN technologies)
  • Google Apps
  • Microsoft Office
  • Basic terminal commands used in troubleshooting

Required Non-Technical Skills
  • Customer service
  • Problem solving
  • Organization
  • Detail oriented
  • Dependable, trustworthy, self-motivated
  • Excellent communication skills (verbal, written and presentation skills)      
  • Ability to speak Spanish is preferred, but not required

Additional Preferred Skills:
  • Adobe Creative Cloud
  • A/V systems
  • VOIP phone
  • BASH / AppleScript / Python programming
  • macOS / iOS Mobile Device Management (MDM)
  • Basic Microsoft Windows hardware and software troubleshooting
  • Advanced networking concepts

Our culture rewards:
  • Energy, creativity and enthusiasm
  • Ability to work autonomously or in groups
  • Team based leadership
  • A good sense of humor
  • A passionate commitment to serve clients, co-workers and community
  • Loyalty and integrity

(add)ventures is a mask-friendly workplace. We encourage COVID and flu vaccinations and boosters. And, we strongly recommend anyone who feels unwell to stay home to ensure a safer in-office environment for everyone.

We are an EEO/Affirmative Action employer. 

Sorry - no relocation or visa sponsorship available.
 

Subscribe to be notified of new jobs

Personal Information










Attachments

Other Information