Receptionist (New England)

Concierge/Receptionist – East Providence, RI

We are seeking a motivated and self-driven individual to join our team as a Concierge/Receptionist at our East Providence, RI headquarters. As the first point of contact for our company, the ideal candidate will be responsible for creating a positive and welcoming environment for visitors, clients, and (add)venturists. Candidates must be self-starters who can anticipate needs, take initiative, and effectively manage various administrative tasks.

Responsibilities include:

  Front Desk Management:

• Greet and assist visitors with a warm and professional demeanor.
• Answer and direct phone calls promptly, taking messages as needed.
• Manage the reception area, conference rooms and kitchen areas to ensure a tidy and organized appearance including set-up and clean-up.
• Maintain the office space each day with turning on/off lights and monitors, caring for plants and related duties.

  Client and Guest Relations:

• Create a positive and lasting impression for clients and guests.
• Provide information about the company and its services.
• Anticipate and fulfill client and guest needs to ensure a seamless experience.
• Coordinate with other teams to ensure client and guest experiences exceed expectations.
• Manage catering, snacks and drinks for required meetings, paying attention to special dietary needs of guests and overall presentation.
• Assist with general hospitality and event coordination for both company and client events.

   Administrative Support:

• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with scheduling and coordinating appointments.
• Maintain office supplies and ensure necessary resources are available.
• Work with HR regarding on-boarding/off-boarding duties for employees.
• Assist with mailings and general administrative tasks, i.e., typing, data entry, research, etc.

   Communication and Coordination:

• Effectively communicate with various departments to relay important information.
• Collaborate with internal teams to ensure clear communication, especially for clients and guests onsite.
• Assist in coordinating meetings and events.

   Problem Solving:

• Address and resolve inquiries or issues efficiently.
• Take proactive steps to prevent potential challenges.

   Technology Proficiency:

• Utilize office software, including word processing, spreadsheets, and email.
• Familiarity with phone systems and other office equipment.

   Initiative and Adaptability:

• Proactively identify areas for improvement in reception processes.
• Adapt to changing priorities and handle multiple tasks simultaneously.
• Other duties as required.

Confidentiality:

• Handle sensitive information with discretion and maintain confidentiality.

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Proven experience as a receptionist or similar role, i.e., hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and Google products.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude, self-motivated and a willingness to take on new challenges.

Other Essential Requirements:

• Physical demands include walking, sitting, squats, bends, lifts and moves during working hours.  Must be able to lift 10-20 lbs. frequently and up to 50 lbs. occasionally. 
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment.
• The Concierge/Receptionist position is an on-site position, Monday – Friday 8:30am – 5:00pm.

• Energy, creativity and enthusiasm
• Ability to work autonomously or in groups
• Team based leadership
• A good sense of humor
• A passionate commitment to serve clients, co-workers and community
• Loyalty and integrity

We are an EEO/Affirmative Action employer. 

Sorry - no relocation or visa sponsorship available.

This is a full time position