At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.

Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.

Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
 

   
  About Hotel Jerome, Auberge Resorts Collection

Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspen’s legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar – Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the property’s iconic mountain spirit. Considered as one of Aspen’s favorite places since it opened in 1889 at the height of Aspen’s boomtown silver-mining era, the hotel features Prospect, an American bistro; après-ski favorite – the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986.



Role Summary

Assist servers in providing quality food and beverage service to guests, according to resort specifications, courteously and efficiently.  Maintain cleanliness of tables, service areas and equipment.  Stock all wares and equipment needed for service. 

Core responsabilities 
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

Maintain complete knowledge of table/seat/station numbers, room capacity, and proper table set-up.
Understand and anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.
Handle guest complaints following procedures and ensuring guest satisfaction.
Maintain table cleanliness throughout guest experience.
Remove all courses once completed by the entire table with the proper verbiage “Are you still enjoying your (appetizer, entrée, dessert, lunch, breakfast)”
Remove and transport soiled wares from tables to the dishwashing area as assigned.  Separate soiled wares and food according to procedures.
Clean and reset a table for the next group of guests within 4 minutes of a table having departed.
Monitor and maintain cleanliness of assigned tables.

QUALIFICATIONS

Required
Minimum 18 years of age
1 year experience in a busy dining room or restaurant
Ability to satisfactorily communicate in English with guest, management and  co-workers to their understanding
 
Desirable
High school graduate, some college.
Certification of previous training in liquor, wine and food service.
Ability to communicate in a second language, preferably Spanish
Any previous culinary training
Certification in alcohol awareness program.
Certification in CPR
Computer training on P.O.S. system
Food handling certificate.
Prior training in guest relations. 
Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

Medical, Dental, Vision plans

Flexible Spending Accounts

Health Savings Account 

Basic Life and AD&D

Employee Assistance Program

Wellness program and initiatives with opportunity to avoid an increase in monthly benefit costs by completing an annual health assessment and other requirements

Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

401(k) program and receive a match on employee contributions.

Throughout their employment, and beyond, team members have access to the Auberge Benefits Resource Center to get answers to questions and how best to utilize their benefits.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status.  Some benefits may require an employee contribution.  The Plan documents supersede this description.


What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Hotel Jerome is an Equal Opportunity Employer, M/F/D/V. Hotel Jerome provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hotel Jerome complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With 19 distinctive properties in pristine locations including Napa Valley, New England, Colorado, Fiji, Greece, Mexico, Anguilla, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
 

Department: Food & Beverage
This is a non-management position
This is a hourly positions position

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