Job Title: Social Services Coordinator
Reports to: Community Manager
Job Classification: Regular, Full-Time, FLSA Non-Exempt
Location: Westlake Christian Terrace, 275 28th St Oakland CA 94611
Work Schedule: The regular work schedule is Monday-Friday 8am-5pm
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build, own and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides 100% employer paid health benefit options as well as an automatic 8% contribution to fund employee retirement savings accounts.
About the Role
As a Social Services Coordinator at CCH, you help senior citizens maintain their independence and the dignity to age in place within the community. The Social Services Coordinator supports our senior residents by answering questions, addressing concerns and assisting with linkages to basic needs such as meals, housekeeping, transportation, personal services, financial assistance, counseling and other social supports.
Build rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.
Identify, develop and facilitate/attend 90% of resident activities per month.
Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
Assist residents with acquiring In Home Support Services where appropriate and available.
Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff. When appropriate, communicate with family members.
Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
Model and promote courteous, respectful, and non-confrontational communication skills.
Educate peers and others about the special needs of the resident population.
Qualifications and Requirements
Highschool Diploma or GED required. Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
Knowledge Skills & Abilities
Prior experience in a social service delivery model serving elderly and/or family population.
Demonstrated working knowledge of supportive services and other resources in the community. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
Prior experience in an affordable housing environment preferred.
Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.
Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Occasional local travel (10%) as appropriate. Must be able to access and navigate properties and the organization’s various office facilities.
Department: Social Services
This is a non-management position
This is a full time position
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