Job Title:
    Community Manager

Reports to: Portfolio Manager
Job Classification: Regular, Full-Time, FLSA Non-Exempt
Location:  CARQUINEZ VISTA MANOR, 1212 Wanda St. Crockett CA 94525
Work Schedule:   The regular work schedule is 8AM-5PM Monday-Friday. Must be available for after hour calls to include evenings, weekends and holidays as needed

About Us
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build, own and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides 100% employer paid health benefit options as well as an automatic 8% contribution to fund employee retirement savings accounts.

About the Role
The Community Manager ensures the efficient and safe management of affordable housing properties that are developed and maintained to serve senior citizens. The Community Manager is responsible for overseeing staff and property functions to ensure high-quality, safe housing to residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, corporate staff, regulatory agencies, and other community constituents.

Primary Responsibilities
Performs standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.

Develop positive working relationships with residents, residents’ relatives, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.

Oversee and participate in activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and that enhance the sense of community and the public image of the property.

Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.

Manage the day-to-day operations of the property management office, ensuring phones are answered during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensure the office is clean and well organized, and that it and the staff are presentable to the public.

Conduct and ensure compliant marketing and leasing activities on behalf of the property.

Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines

Prioritize and assign work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.

Daily ensure physical asset management in accordance with organizational standards. Oversee improvement and major repair work; Identify what work can be performed by staff and what work needs to be completed by outside vendors.

Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).

Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order. Work closely with the Portfolio Manager to develop the site’s annual budget. Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.

Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.

Qualifications and Requirements
Bachelor's degree (B.A.) from four-year college or university preferred.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.  
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

Knowledge Skills & Abilities
Prior property management experience preferably in an affordable housing environment.
Prior experience supervising employees.
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.

Physical Requirements
Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Occasional local travel (10%) as appropriate. Must be able to access and navigate properties and the organization’s various office facilities.

Department: Property Management
This is a management position
This is a full time position

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