Job Title: Assistant Community Manager

Reports to: Community Manager

Job Classification: Regular, Full-Time, FLSA Non-Exempt

Location: Westlake Terrace - East, 251 28th Street Oakland CA 94611

Work Schedule: The regular work schedule is Monday-Friday. Must be available for after hour calls to include evenings, weekends and holidays as needed.

About Us

CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build, own and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides 100% employer paid health benefit options as well as an automatic 8% contribution to fund employee retirement savings accounts.

Position Summary

The Assistant Community Manager supports and advances all efforts to maintain the efficient and safe management of affordable housing properties developed for senior citizens. The ACM helps maintain positive rapport and communication with employees, residents, regulatory agencies as well as community constituents.

Primary Responsibilities

Assist the CM with standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.

Act on the Community Manager’s behalf in the event of their absence.

Supports and advances initiatives that increase resident satisfaction and create a caring, well maintained community.

Model and help ensure compliance with CCH policy as well as funder and regulatory requirements.

Provide accurate financial recordkeeping by performing data entry, transmitting information electronically, and generating reports.

Perform timely and correct income re-certifications for all residents and to properly maintain the resident file system.

Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).

Qualifications and Requirements

Highschool Diploma or GED required. Bachelor's degree (B.A.) from four-year college or university preferred.

CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.

A valid California driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

Knowledge Skills & Abilities

Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.

Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.

Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems

Strong analytical and problem-solving skills.

Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.

Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.

Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.

Ability to serve with integrity, professionalism, and confidentiality.

Ability to prioritize tasks and consistently meet project deadlines.

Physical Requirements

Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Occasional local travel (10%) as appropriate. Must be able to access and navigate properties and the organization’s various office facilities.

Department: Property Management
This is a non-management position
This is a full time position

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