About Us
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides fully paid employee health benefits as well as an automatic 8% contribution to fund our valued employees' retirement savings accounts.

Position Summary
As a Social Services Coordinator at CCH, you help senior citizens maintain their independence and the dignity to age in place within the community. The Social Services Coordinator supports our senior residents by answering questions, addressing concerns and assisting with linkages to basic needs such as meals, housekeeping, transportation, personal services, financial assistance, counseling and other social supports.

Primary Responsibilities
Build rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.  
Identify, develop and facilitate/attend 90% of resident activities per month.
Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
Assist residents with acquiring In Home Support Services where appropriate and available.
Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff. When appropriate, communicate with family members.
Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
Model and promote courteous, respectful, and non-confrontational communication skills.
Educate peers and others about the special needs of the resident population.

Qualifications and Requirements
Highschool Diploma or GED required. Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.

Knowledge Skills & Abilities
Prior experience in a social service delivery model serving elderly and/or family population.
Demonstrated working knowledge of supportive services and other resources in the community. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
Prior experience in an affordable housing environment preferred.
Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.

Department: Social Services
This is a non-management position
This is a full time position

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