Job Title: Community Manager
Reports to: Portfolio Manager
Job Classification: Regular, Full-Time, FLSA Non-Exempt
Location: Southlake Tower, 1501 Alice St Oakland CA 94612
Work Schedule: Monday-Friday, 8 hour shifts

About Us
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides 100% paid employee health benefits as well as an automatic 8% contribution to fund retirement savings accounts.

About the Role
The Community Manager ensures the efficient and safe management of affordable housing properties that are developed and maintained to serve senior citizens. The Community Manager is responsible for overseeing staff and property functions to ensure high-quality, safe housing to residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, corporate staff, regulatory agencies, and other community constituents.

Primary Responsibilities
Performs standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.

Develop positive working relationships with residents, residents’ relatives, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.

Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.

Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).

Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.

Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.

Qualifications and Requirements
Bachelor's degree (B.A.) from four-year college or university preferred.
Prior property management experience preferably in an affordable housing environment.
Prior experience supervising employees.

Knowledge Skills & Abilities
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.
 

Department: Property Management
This is a management position
This is a full time position

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