Job Title:
                           Assistant Community Manager

Reports to:                      Community Manager
Job Classification:           Regular, Full-Time, FLSA Non-Exempt
Location:                         VIA PACIFICA GARDENS, 1860 Via Pacifica Aptos CA 95003
Work Schedule:              Monday-Friday 8am-5pm. Must be available for after hour calls to include evenings, weekends and holidays as needed.

About Us
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides fully paid employee health benefits as well as an automatic 8% contribution to fund our valued employees' retirement savings accounts.


Position Summary
The Assistant Community Manager supports and advances all efforts to maintain the efficient and safe management of affordable housing properties developed for senior citizens. The ACM helps maintain positive rapport and communication with employees, residents, regulatory agencies as well as community constituents.

Primary Responsibilities
Assist the CM with standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.

Act on the Community Manager’s behalf in the event of their absence.

Supports and advances initiatives that increase resident satisfaction and create a caring, well maintained community.

Model and help ensure compliance with CCH policy as well as funder and regulatory requirements.

Provide accurate financial recordkeeping by performing data entry, transmitting information electronically, and generating reports.

Perform timely and correct income re-certifications for all residents and to properly maintain the resident file system.

Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).

Qualifications and Requirements
Highschool Diploma or GED required. Bachelor's degree (B.A.) from four-year college or university preferred.
Prior experience in an affordable housing environment preferred.

Knowledge Skills & Abilities
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.

Department: Property Management
This is a full time position

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