The Grasshopper Company- Product Support Specialist (Moundridge, KS)

A family-owned business with more than 50 years of manufacturing experience, The Grasshopper Company has specialized in manufacturing True ZeroTurn™ riding rotary mowers since 1969. No parent corporation or outside investors make the decisions at Grasshopper.

As a recognized leader in the manufacturing of turf and grounds maintenance equipment, The Grasshopper Company is always looking for talented, dedicated and hard-working people to join our team. Grasshopper offers a wide range of competitive benefits and opportunities for professional growth.

We are an equal opportunity employer. As an equal opportunity employer, The Grasshopper Company/Moridge Manufacturing, Inc. abides by applicable non-discrimination laws and will not unlawfully discriminate against any employee or applicant because of race, color, age, sex, religion, national origin, ancestry, Vietnam era veteran status, or disability.

We offer stable employment utilizing state of the art equipment and clean work facilities. Unless otherwise noted, on the job training is provided.

Product Support Specialist

Responsible for troubleshooting service issues with dealers, company personnel and end users. If necessary, investigate claims for reimbursement of defective parts, review claims for labor, examine parts claimed to be defective and assist in training dealer's service personnel in service operations and updates.

Essential Functions:

Must be able to study and learn the mechanical and technical processes, diagnostic and repair procedures
Must be able to troubleshoot technical issues via telephone and email
Must be able to handle routine clerical duties
Must have strong working knowledge of Grasshopper equipment
When necessary, must promote Grasshopper equipment and parts

Desire Skills & Experience:

Must have mechanical background
Must have DC voltage and entry level hydraulic knowledge
Must have the ability to communicate well with a wide variety of people
Must be courteous and helpful on the telephone
Must be self motivated
Must be able to work alone AND with others
Must be able to work more than 40 hours per week, if needed
Must be willing to travel and be gone overnight for a week or more, if needed

To learn more about this employment position with Grasshopper, including descriptions and requirements, please contact the Human Resources Department.

Extensive benefit package including:

Health, vision and dental insurance
Life Insurance
Pension Plan (better than a 401k)
401k Plan
Paid vacation
Paid holidays
Discounted child care available

Department: Office
This is a full time position

Visit Careers at The Grasshopper Company

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* Can you show proof of your legal right to work in the United States? Yes No

* Can you pass a mandatory drug test? Yes No

* How did you hear about this position? * Are you able to work more than 40 hours a week? * Salary desired? * If hired when will you be able to start? * Have you ever worked for us before? If yes, please state where, what position, and supervisor's name. * Are you able to perform the essential functions of the position applied for, either with or without reasonable accommodation?