We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

How You Will Contribute 
  • Serve as a point of contact for site clients, responding to email and phone inquiries
  • Assist Project Managers with operational duties, including system access, card distribution and reporting
  • Maintain strong relationships with clients and internal stakeholders
  • Provide ad hoc client training
  • Update customer contact information as needed
  • Be a problem solver and suggest improvements to process
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

For Consideration You Will Have
  • Flexibility to work non-traditional hours such as 4pm-1am, 11am-8pm, 10am-7pm, 9am-6pm Tues-Sat or other schedules needed
  • Bachelor Degree preferred
  • Excellent communication skills
  • Customer focus
  • Initiative and ability to self-educate
  • Strong problem solving and analytical skills
  • Experience in Microsoft Office suite
  • Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours

This is a non-management position
This is a contract position

Visit Careers at Greenphire

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