Responsibilities
Qualifications
Technical Skills
- Liaise with Operations/Support to understand production issues/requests
- Propose and implement short term solutions for applications when applicable
- Take ownership of production issues and drive escalations
- Ability to research and resolve issues, utilizing critical and logical thinking
- Write, execute, and validate data modifications and corrections
- Manage priorities through ticketing system
- Support technical customer implementations
- Assist in documentation of technical work instruction
- Recommend continuous improvement of operational and technical efficiencies
- Coordinate with Engineering and Product teams on future enhancements and capabilities
- Ability to understand Greenphire products, technical capabilities, and custom solutions
- Support application server management, deployment, and troubleshooting of lower and production environments
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Associate’s degree or equivalent work experience and/or training preferred
- Highly collaborative team player
- Self-starter
- Experience working in a fast-paced technical support-oriented role
- Computer Science or other technical degree preferred
- Ability to communicate effectively with team members and management
- Prioritization of security and privacy
- Ability to independently manage time and priorities while meeting deadlines
- Sharp troubleshooting, problem solving, and analytical abilities
- Attention to detail
- Experience with configuring and populating a knowledge base tool is a plus
- Willingness to explore new technologies
- Experience supporting technologies in the Financial or Clinical Trial space preferred
- Experience with OWASP security best practices is a plus
Technical Skills
- SQL
- Linux/Unix experience is preferred
- Bash scripting
- OO programming experience (python a plus)
- JavaScript or Typescript experience is a plus
- Ability to read and analyze application logs
- Version control experience (i.e. git)
- Open source software/web application development experience is a plus