Greenphire- Technical Analyst (King of Prussia, PA)

Responsibilities

Liaise with Operations/Support to understand production issues/requests
Propose and implement short term solutions for applications when applicable
Take ownership of production issues and drive escalations
Ability to research and resolve issues, utilizing critical and logical thinking
Write, execute, and validate data modifications and corrections
Manage priorities through ticketing system
Support technical customer implementations
Assist in documentation of technical work instruction
Recommend continuous improvement of operational and technical efficiencies
Coordinate with Engineering and Product teams on future enhancements and capabilities
Ability to understand Greenphire products, technical capabilities, and custom solutions
Support application server management, deployment, and troubleshooting of lower and production environments
Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

Associate’s degree or equivalent work experience and/or training preferred
Highly collaborative team player
Self-starter
Experience working in a fast-paced technical support-oriented role
Computer Science or other technical degree preferred
Ability to communicate effectively with team members and management
Prioritization of security and privacy
Ability to independently manage time and priorities while meeting deadlines
Sharp troubleshooting, problem solving, and analytical abilities
Attention to detail
Experience with configuring and populating a knowledge base tool is a plus
Willingness to explore new technologies
Experience supporting technologies in the Financial or Clinical Trial space preferred
Experience with OWASP security best practices is a plus

Technical Skills

SQL
Linux/Unix experience is preferred
Bash scripting
OO programming experience (python a plus)
JavaScript or Typescript experience is a plus
Ability to read and analyze application logs
Version control experience (i.e. git)
Open source software/web application development experience is a plus

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* Do you now or in the future require sponsorship to continue working in the United States (this includes being on a student visa and requiring sponsorship after the 3 year period expires)? Yes No

* Can you show proof of your legal right to work in the United States? Yes No

* Are you at least 18 years of age? Yes No

* Is your current commute to King of Prussia, PA 30 miles or less? Yes No

* Have you ever worked for or interviewed with Greenphire before? * If Yes, please provide additional details (type N/A if not applicable) * Have you ever been terminated, asked to resign, or left a job without notice (aside from being laid off/reduction in force)? * If yes, please explain the circumstances and identify the employer. * Please list both: annual salary desired AND total compensation expectation (numbers required, comments are welcome) * How did you hear about this position? * Why are you looking for a new position? * Have you ever been convicted of a felony or misdemeanor? * If yes, please provide additional details (type N/A if not applicable): * We can send you text message notifications of updates of your interview status. Would you like to receive these updates?