We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so success

How You Will Contribute
  • Assist with the day-t0-day support of the ClinCard programs
  • Build and maintain strong working relationships with partners, third-party service providers, and internal stakeholders
  • Assist in the client due diligence process as directed
  • Provide support to clients, partners, and related parties within established Service Level Agreements
  • Manage custom card setup process, including BIN/Card Sponsor design approval and processor Issuer ID setup
  • Process annual 1099s for cardholders, including client outreach, 1099 returns and re-filing handling, and 1099 issues remediation
  • Perform initial review of automated fraud notification alerts, updating ticket system with relevant information/classifications, and assigning as applicable for follow-up action(s)
  • Assist in card inventory control management, including returned card handling, card closeouts, and card destruction of invalid card stock
  • Identify and escalate processes needing improvement, presenting suggested changes
  • Provide thoughtful and thorough responses, anticipating any additional information that may be required to minimize back-and-forth, and bring to prompt resolution
  • Assume responsibility for various ClinCard program administrative tasks
  • Perform special projects and other ad hoc duties as assigned

For Consideration You Will Have
  • Bachelor’s degree or equivalent work experience and/or training preferred
  • Exceptional customer service skills
  • Ability to manage multiple and competing priorities and deliver results under pressure
  • Well organized, strong administrative skills, and detail-oriented
  • Ability to independently problem solve and escalate appropriately
  • Flexibility and willingness to take on new tasks without advanced notice
  • Ability to analyze issues, develop, and deploy solutions within a dynamic environment
  • Strong written and oral communication skills
  • Ability to effectively operate with diverse and cross-functional teams, both internal and external
  • Experience in Microsoft Office suite

Visit Careers at Greenphire

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