We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

How You Will Contribute
  • Work closely with software engineering teams to design and implement scalable, high-performance, and secure platforms for Greenphire applications
  • Develop automation of application deployment for production and pre-release environments in coordination with ITSG, architecture and software engineering teams
  • Define/refine monitoring requirements and implement incident resolution solutions
  • Provide 24x7 troubleshooting and break-fix support for production services as part of the Information Technology Systems Group (ITSG) on-call rotation
  • Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
  • Identify areas for process and efficiency improvement within ITSG; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery
  • Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams
  • Monitor various systems capacity and health indicators and trends; provide analytics & forecasts for added or reduced capacity as required

For Consideration You Will Have
  • B.S. in Computer Science or equivalent experience preferred
  • Extensive Unix/Linux experience required
  • Experience with configuration and change management, monitoring, and trending
  • Strong understanding HTTP protocol and experience in management of server implementations
  • Relevant experience including in managing Linux/Unix platforms in these functions: application server administration (nginx, Tomcat, Apache, etc.), DNS, Linux system configuration and administration
  • Understanding of TCP/IP, load balancing clusters, server load balancing, firewalls
  • Understanding of automation practices throughout the development, build, and deployment phases of the application life-cycle
  • Demonstrated ability to support and administer high volume pre-release and production environments for internal facing applications
  • Experience with one or more Unix shell scripting languages (Bash, C-Shell, etc.)
  • Experience with build management and continuous integration tools (Bamboo, Jenkins, etc.)
  • Understanding of revision control and continuous integration best practices (GitHub)
  • Experience using an operational ticketing system to record changes and work history details such as JIRA, or Service Now
  • Experience with AWS cloud services (Amazon EC2/S3)
  • Working knowledge of Docker and Kubernetes
  • Knowledge of current computer security practices and network protocols
  • Hands-on - completes tasks quickly and thoroughly, follows-through and is highly dependable
  • Highly responsible, self-motivated, and able to thrive in an energetic, fast paced, high growth environment. Exhibits ownership of projects and tasks assigned
  • Excellent organizational skills required to adapt to a constantly changing technical environment
  • Strong team player with a customer service orientation with the ability to forge relationships at all levels of the company and across diverse cultures
  • Have excellent communication skills – written, verbal and interpersonal
  • Ethical, honest, fair and of high integrity

Visit Careers at Greenphire

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