We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful! 

How You Will Contribute
  • Manage team of Project Managers responsible for implementation and ongoing support of new client projects
  • Monitor team’s performance to ensure that projects are implemented, supported, and closed accurately and in accordance with established processes
  • Monitor productivity of team and help improve through process enhancements and automation
  • Collaborate and communicate with business partners to verify expectations are being met
  • Develop and monitor controls to ensure standard processes and procedures amongst the Project Managers
  • Establish auditing and monitoring checklists and procedures
  • Coach and develop Project Managers including ongoing one-on-one and team meetings
  • Enhance training program to support onboarding and updates for Project Manager
  • Identify industry trends affecting clinical trials and develop understanding of common therapeutic and country-specific nuances specific to patient reimbursement and investigator payments
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate
  • Serve as Subject Matter Expert and help to develop strategies and materials to increase the quality and efficiency of support to clients and users
  • Assist in the management of strategic client relationships after the successful implementation of new client projects
  • Direct and participate in the development of new features and functionality
  • Travel for client meetings and trainings as needed 

For Consideration You Will Have
  • Bachelor’s Degree required or equivalent work experience and/or training
  • Experience in the pharmaceutical or CRO industry preferred
  • Previous management experience required
  • Client and process focused
  • Ability to challenge, improve and develop existing practices
  • Excellent verbal and written communication skills
  • Expertise in Microsoft Office suite and experience with Microsoft Project 


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