Greenphire- Payment Operations Associate (King of Prussia, PA)

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

How You Will Contribute

Assist with the day-t0-day support of payment operations, including client program payment processing and card manufacturing
Build and maintain strong working relationships with partners, third-party service providers, and internal stakeholders
Monitor client due diligence process to ensure compliance with internal procedures
Provide support to clients, partners, and related parties within established Service Level Agreements
Manage custom card setup process, including BIN/Card Sponsor design approval and processor Issuer ID setup
Monitor and enforce Greenphire contractual compliance obligations and responsibilities such as AML policies and procedures (i.e., client KYB and cardholder CIP/KYC); this may include KYC verification, remediation, and QC activities as required.
Process annual 1099s for cardholders, including client outreach, 1099 returns and re-filing handling, and 1099 issues remediation
Assist in card inventory control management, including returned card handling, card closeouts, and card destruction of invalid card stock
Manage user administration permissions of all relevant processor-operated systems for which internal GP staff, third-party service providers, and Financial Institutional POCs require access
Identify and escalate processes needing improvement, presenting suggested changes
Provide thoughtful and thorough responses, anticipating any additional information that may be required to minimize back-and-forth, and bring to prompt resolution
Train and serve as backup to Payment Operations Manager for designated tasks
Assume responsibility for various payment operations administrative tasks
Perform special projects and other ad hoc duties as assigned

For Consideration You Will Have

Bachelor’s degree or equivalent work experience and/or training preferred
Experience working directly with vendors and/or clients
Previous card services experience preferred
Exceptional customer service skills
Ability to manage multiple and competing priorities and deliver results under pressure
Well organized, strong administrative skills, and detail-oriented
Ability to independently problem solve and escalate appropriately
Flexibility and willingness to take on new tasks without advanced notice
Ability to analyze issues, develop, and deploy solutions within a dynamic environment
Strong written and oral communication skills
Ability to effectively operate with diverse and cross-functional teams, both internal and external
Experience in Microsoft Office suite

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* Do you now or in the future require sponsorship to continue working in the United States (this includes being on a student visa and requiring sponsorship after the 3 year period expires)? Yes No

* Can you show proof of your legal right to work in the United States? Yes No

* Are you at least 18 years of age? Yes No

* Have you ever worked for or interviewed with Greenphire before? * If Yes, please provide additional details (type N/A if not applicable) * Have you ever been terminated, asked to resign, or left a job without notice (aside from being laid off/reduction in force)? * If yes, please explain the circumstances and identify the employer. * Please list both: annual salary desired AND total compensation expectation (numbers required, comments are welcome) * How did you hear about this position? * Why are you looking for a new position? * Have you ever been convicted of a felony or misdemeanor? * If yes, please provide additional details (type N/A if not applicable): * We can send you text message notifications of updates of your interview status. Would you like to receive these updates?