OVERVIEW

The Front Desk Agent reports directly to the Rooms Management team and is responsible for ensuring guest satisfaction at check-in/ check-out and throughout the guests’ visit.

DUTIES AND RESPONSIBILITIES

  • Ensure the guest experience meets or exceeds all Goldener Hirsch quality and service standards from Check-in to Check-out. This includes but is not limited to;

    • Preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.

    • Ensuring that any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up.

    • Escorting guests to their room, Dining Room, Bathroom, etc.

    • Responding promptly and tactfully to any Guest complaint that may arise.

    • Ensuring correct billing arrangement is provided according to Front Desk policies and procedures.

    • Making sure that any irregularities and discrepancies are recorded in the departmental log book and brought to the attention of the MOD and/or General Manager.

  • Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.

  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.

  • Is familiar with all Goldener Hirsch facilities so as to be able to address, assist and actively sell services to guests.

  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so as to accommodate cash transactions.

  • Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.

 

QUALIFICATION REQUIREMENTS

Required

  • One to two years’ experience at a hotel

  • Able to work on a flexible schedule, including weekends and holidays, according to department needs

 

Desirable

  • Experience at a luxury hospitality property
  • Superior professional appearance and manner, good character to work on a fast-paced team

 

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills:

  • Great communication skills

  • Confidence and ability to perform under pressure

 

PHYSICAL DEMANDS

  • Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds

 

Goldener Hirsch is an Equal Opportunity Employer, M/F/D/V. The Goldener Hirsch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Goldener Hirsch Inn and Residences with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If this philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please apply with us about becoming part of our family.

Department: Front Office
This is a non-management position
This is a full time position

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