HCI Group, Inc. owns subsidiaries engaged in diverse, yet complementary business activities, including homeowners insurance, flood insurance, real estate and information technology services. Our affiliated companies consist of TypTap Insurance, Omega Insurance Agency, Exzeo, Greenleaf Capital, and Homeowners Choice Property & Casualty Insurance Company, Inc. which is a leading provider of property and casualty insurance in the state of Florida.
 


 JOB SUMMARY
Provides service to clients' changing insurance needs by selling select lines of insurance.  Processes transactions relative to requests by agents and clients, while providing exceptional customer service via telephone and email. 
Candidates must be able to work one of the following shifts:
Full-time - Tuesday, Wednesday, Thursday, Saturday & Sunday 10:00 am - 7:00 pm
Full-time - Thursday - Sunday 9:15 pm - 7:15 am


ESSENTIAL FUNCTIONS
  • Answer all incoming calls and handle in/outgoing mail.
  • Respond to client questions or complaints, and follow up on client interactions.
  • Solicit sale of new flood insurance products.
  • Prepare flood quotes, process monetary and non-monetary endorsements, cancellations, claims, and payments.
  • Determine charges for services requested, collect deposits/payments, and arrange for billing.
  • Keep detailed records of customer transactions in policy management system.
  • Handle referrals from management team with expediency and exceptional customer service.
  • Obtain underwriting approval by completing application for coverage.
  • Confer with clients to obtain and provide information when claims are made against a policy.
  • Build and maintain business relationships by providing prompt and accurate service to promote customer satisfaction.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; and staying current with Continuing Education (CE) requirements

REQUIRED SKILLS & EXPERIENCE
  • Clear, concise oral and written communication skills
  • Must be detail-oriented
  • Professional and courteous at all times
  • Excellent problem-solving skills
  • Hard-working and highly motivated to close sales
  • Basic understanding of NFIP (National Flood Insurance Program) a plus
  • Bilingual a plus



EDUCATION & TRAINING
  • Bachelor’s degree in Insurance, Risk Management, Business Administration or closely-related field preferred

EXPERIENCE
  • 3+ years’ experience in direct selling of personal lines insurance required

LICENSES OR CERTIFICATIONS
  • 4-40 Insurance License required
 

HCI Group and its subsidiaries are pleased to offer competitive pay, generous benefits, and an exceptional working environment.  Our beautiful corporate office is conveniently located in the Westshore District, and we offer free, covered parking.  HCI Group is also committed to the physical and financial well-being of our employees.  We offer 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid-time off plan, and a generous 401(k) match.

We are seeking highly-motivated, intelligent, energetic individuals who will take advantage of all the opportunities in our growing company.  HCI Group is an Equal Opportunity Employer, a Tobacco-Free Workplace, and an E-Verify Participant.  We strive to maintain an open, collaborative culture where teamwork is paramount and support the efforts of our employees and the greater community by hosting many charitable and social events throughout the year.
 

This is a non-management position
This is a full time position

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