Overview:                  
This position is responsible for managing all aspects of the organization’s online AMS database, Impexium, including leveraging the organization’s use of Impexium to ensure the database directly supports its programmatic strategies. Primary duties focus on the implementation of policies and procedures across the association to effectively enhance data integrity, including the creation of policies and procedures and conducting training regarding use of data to support internal program initiatives and marketing campaigns.


This position reports to the VP of Business Development and is classified as full-time, exempt.  

Essential Functions of the Position Include, but Are Not Limited To:
  • Manage the integrity of the association’s data in the Impexium AMS database.
  • Design and implement policies and procedures across the association to effectively enhance data integrity.  
  • Design, implement, and train system users on best practices for using the Impexium platform.
  • Develop and manage appropriate Impexium security groups and user permissions within the platform.
  • Manage program source coding and segmentation for membership, sales, conventions, education, operations, fundraising, advocacy, and other HAI programs as needed.
  • Collaborate with the membership director and VP of business development to create and maintain user guides, and policies and procedures for Impexium.
  • Analyze reports, as requested by staff to support programmatic efforts.
  • Proactively make recommendations for improvements regarding data integrations, reporting capabilities, and the association’s approach to the management of data.
  • Conduct regular audits of the Impexium online database to identify and implement online and offline database cleanup, including record merges.
  • Work with HAI support staff to up-date database records and increase the amount of successful email and postal deliveries. Track and maintain reporting on deliveries.
  • Advance the associations data strategies by staying current with data integrity best practices, processes, procedures, methods, and technology applications.
  • Manage data transfer processes and the integration of data between Impexium and external source platforms; this includes Real Magnet for email, Opango for the LMS, DotNetNuke for the CMS, CDS for show registration, and other platforms as needed. Troubleshoot data integration issues and communicate with appropriate parties.
  • Create, manage, and run queries, exports, and reports to provide constituent managers with information related to departmental initiatives.
  • Other duties and special projects as assigned.

The above statements are intended to describe the primary duties of the position and the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties and responsibilities.

Desired Qualifications for the Position Include:
  • Bachelor’s degree in a relevant field.
  • Five to seven years of experience with an AMS such as Impexium, NetForum or other comparable system.
  • Demonstrated knowledge of best practices using an AMS and experience using SQL.
  • Five years of experience in a non-profit setting with increased responsibilities.
  • Experience reviewing/testing API access via Postman or similar tool.
  • Experience with Higher Logic or similar email systems, CDS or similar registration systems, Opango or similar LMS systems, and CMS integration with an AMS preferred.
  • Knowledge of strategies and principles of membership database operations.
  • Demonstrated ability to manage multiple priorities and work in a fluid, dynamic environment.
  • Strong technical communication skills with the ability to synthesize technical information into clear messages for various audiences.
  • Creative, curious, intuitive, and resourceful; exceptional attention to detail.
  • Strong leadership skills and a strategic mindset with the ability to deliver short-term and long-term data-driven results.
  • Outstanding record of generating buy-in and exceeding expectations of internal and external stakeholders.
  • Strong organization and time-management skills.
  • Outstanding customer service.
  • Highly motivated with the ability to work independently and in a team environment.
  • Advanced experience with Microsoft Office suite.

Application Instructions:
  • Please submit cover letter, resume, and desired salary
  • Incomplete submissions will not be considered
  • All positions are located in Alexandria, VA
  • All candidates are subject to background screening and drug testing

Helicopter Association International is an Equal Employment Opportunity Employer.

Department: Business Development
This is a management position
This is a full time position

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