Under the supervision of the Program Manager, the Shwashlock (Showers/Washers/Lockers) Intake Coordinator is responsible:

Essential Duties & Responsibilities: 
  • Ensure clients understand the program components and welcome clients.
  • Co-facilitate client orientation along with the engagement crisis intervention specialist and a case manager.
  • Engage clients into the case management process by effectively building trust and credibility.
  • Complete all needed flyers regarding Access Center program.
  • Keep accurate records, maintain, and disseminate Locker Program roster.
  • Enroll clients for SHWASHLOCK services.
  • Responsible for inventory and stocking of shower and laundry supplies, hygiene, towels and toiletries.
  • Responsible for the input and collection of all monthly statistics ensuring data inputted into computer.
  • Review cameras for client incidents and to ensure power washing is completed weekly.
  • Assist staff in maintaining order and a smooth flow of services throughout the day.
  • Provide crisis intervention using Non-violent Crisis Intervention techniques to disruptive clients.
  • Provide accurate information regarding Access Center & SHWASHLOCK services and service hours.
  • Report all incidents and any repair needs to your supervisor and the Project Director of Administration.
  • Assist with daily operation of facility as needed, including general cleaning duties.
  • Attend all staff meetings, training's and retreats as scheduled.
  • Other duties as assigned.

  • B.A. or equivalent experience.
  • Posses effective customer service skills and the ability to handle difficult situations.
  • Minimum of one (1) year in case management.
  • Demonstrated knowledge of issues faced by population served.
  • Knowledge of social service agencies, especially on the Westside, including access to government benefits/Welfare system.
  • Skilled in non-violent crisis intervention.
  • Ability to act in a professional manner regardless of circumstances.
  • Commitment to improving the community through empowerment and dignity.
  • Familiarity with non-violent crisis intervention.
  • Ability to self-motivate and to appropriately organize and motivate others.
  • Computer literate; able to use computerized database system for information management.
  • Ability to work as a team member.

Department: Access Center
This is a non-management position
This is a full time position

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