On an as-needed basis, the On-Call Counselor/Case Manager provides crisis intervention and peer support to adults and children residing at the Sojourn shelter and ensures the provision of high-quality services.
Essential Duties & Responsibilities
  1. Provide crisis intervention and peer support to shelter residents
  2. Provide hotline coverage; scrupulously maintain hotline call sheets, volunteer files, and other records
  3. Document services provided in client case files
  4. Facilitate client meetings, groups, and workshops
  5. Honor and support the empowerment philosophy of Sojourn and work within the standards and ethics of the agency
  6. Conduct shelter intakes and second assessments as requested
  7. Assist with intake of donated material; provide donors with receipts
  8. Ensure safe storage and responsible and ethical use of all donated or purchased materials
  9. Maintain confidentiality of clients
  10. Provide training and support for new volunteers
  1. Must have or be able to earn a 40-Hour Training Certificate from Sojourn within six months of hire
  2. Professional, mature, empathic individual with a strong work ethic
  3. Able to set healthy boundaries
  4. Knowledge of domestic violence dynamics, crisis intervention, and peer counseling
  5. Available to work shifts on short notice that may be days, evenings, weekends, holidays, overnights
  6. Crisis intervention and direct service experience
  7. Knowledge of child development, non-violent conflict resolution, empowerment parenting techniques, and the effects of domestic violence upon children
  8. Able to work well with culturally diverse clientele, including LGBT, disabled, and those with substance abuse and/or mental health issues
  9. Able to successfully complete LiveScan fingerprinting
  10. Bilingual in English/Spanish preferred TPC90018

Department: Sojourn
This is a non-management position
This is an on-call/relief position

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