With the support of and in partnership with the E6 team, the Generalist Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients, including aftercare services and follow up support, once housed. The Generalist Case Manager will focus specifically on the County libraries, Depts. of Parks and Recreation, Public Works, Beaches and Harbors, Coroner and Metropolitan Transportation Authority, and will engage homeless individuals that are using or living in and around these sites, as well as provide linkages to housing and supportive services. These teams are part of a new large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Generalist Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Generalist Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.
Essential Duties and Responsibilities
  1. Identify, engage, and provide support to clients in the E6 program, targeting specifically those clients who are utilizing or living in and around County libraries, Depts. of Parks and Recreation, Public Works, Beaches and Harbors, Coroner and Metropolitan Transportation Authority
  2. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition
  3. Work collaboratively as a team to identify appropriate services, taking into account each individual’s physical and cognitive needs.
  4. Provide case management and aftercare/follow-up services to clients placed in permanent housing
  5. Report all statistics and updates for reporting purposes
  6. Provide initial contact, needs assessment, information, education and referrals to the homeless
  7. Provide case management, basic services, and advocacy for clients
  8. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.)
  9. Develop effective, trusting relationships with clients that facilitate provision of services
  10. Work in collaboration with E6 team members and outside agency staff to connect clients to appropriate services
  11. Maintain and record accurate electronic records, client files, and statistical information
  12. Attend all case file, staff meetings, trainings and retreats
  13. Participate in CES outreach meetings and other community meetings as assigned.

  1. BA degree or equivalent experience  
  2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
  3. Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless
  4. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
  5. Skilled in non-violent crisis intervention
  6. Ability to self-motivate and organize time effectively and efficiently
  7. Computer literate; able to use computerized database system for information management.
  8. Passion for working with the population served
  9. Ability to work as part of an interdisciplinary team

The People Concern - OPCC and Lamp Community United -- have many service locations in downtown LA and Santa Monica, and we offer a competitive salary and excellent benefits. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law, except where a bona fide occupational qualification exists. We do not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship. 


Department: Housing
This is a non-management position
This is a full time position

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