Stange Law Firm has an immediate opening for a dynamic, highly motivated individual to lead the firm’s client care department. Whether someone is facing a divorce, legal separation, a paternity action, or numerous other issues that affect families, Stange Law Firm, PC is dedicated to achieving the best possible results. The Client Care Director provides customer service, establishing and maintaining, and developing an excellent working rapport with current and prospective clients.

This position offers a competitive starting salary, an outstanding benefits package, employer-matched 401K after one year, and paid time off.

Primary responsibilities include, but are not limited to:

  • Communicates with clients about concerns regarding attorney and Firm practices
  • Communicates with clients regarding client billing concerns and questions
  • Helps obtain positive internet reviews from happy clients and tracks negative reviews.
  • Maintains a positive attitude and supports the Firm’s goals through teamwork
  • Serves as a liaison between clients and the Firm and works to fully understand client complaints and concerns
  • Obtains information regarding client complaints

Qualifications:

  • College degree in communication, business management, legal studies, or related field preferred, but not required
  • Proficient in PC Programs
  • Moderate typing skills (45 wpm)
  • Excellent verbal (both via phone and in-person) and written communication skills
  • Excellent attendance/punctuality
  • Law firm experience a plus, but not required

For more information please visit www.stangelawfirm.com

This is a full time position

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