Remote Reservations Sales Associate
Every guest’s unique stay experience begins in a customized and authentic reservations experience. At Mauna Lani Resort, our guests craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates. Our remote reservations sales associates are responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Resorts Collection call quality standards while utilizing the reservations lead management system. Being mainland based in either California or Arizona, the remote reservations agent will be able to service a wide range of time zones and selling multiple properties as needed for the collection. The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy. In addition, the reservations sales associate will be responsible in supporting the revenue management strategies which includes, but are not limited to: Up-selling, promotions, outbound revenue generation and cross selling of amenities. The position is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection. This individual will be a self-starter, and he/she will possess strong and clear communication, interpersonal, and organizational skills, attention to detail, kindness, and flexibility. A successful candidate will also thrive in a fast-paced, ever-changing work environment. Previous experience in a similar role within the hospitality field is preferred.
- Must have one year of Opera experience
- Google, Navis Certification & Software experience preferred
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If this philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please apply with us about becoming part of our family.
About Auberge Resorts Collection: Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With a growing number of distinctive properties in pristine locations including Hawaii, Napa Valley, Cabo San Lucas, Aspen, Fiji, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
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Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a hourly positions position