Implementation Specialist - Remote (Boca Raton, FL; ...)

ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for an Implementation Specialist to join our growing team!  

As the Implementation Specialist, you will ensure seamless integration of new software by managing installing, training, and troubleshooting, while working closely with clients to meet their specific needs and ensure successful adoption plan. You will also be responsible for assisting communication between new customers and internal teams while supporting customers while they convert to our platform.  

What we provide:

• Opportunity to Invest in Your Future. We offer a 401K match.  
• Paid Time Off. Enjoy paid time off and paid holidays.  
• Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.  
• A Great Team. Collaborate with smart, curious, hardworking individuals.  
• Performance Compensation. Be rewarded for your hard work with performance-based merits.  
• Remote Work. Want to work from home? No problem! 

 
As an Implementation Specialist, you will:

• Develop, implement, and manage projects to predetermine timelines while ensuring quality control throughout the project life cycle. 
• Communicate both internally and externally as a supporting key contributor.  
• Assist in the daily lead on project management as a key contributor to our clients' satisfaction. 
• Enter all relevant information into various channels/software/databases. 
• Assist with the tracking and updating of client invoices through financial management. 
• Work with management to determine the scope, timeline, and resources for a project and support the software implementation. 
• Evaluate efficiency of various processes, customer satisfaction and the application of tools for monitoring, management and optimization. 
• Review conversion files and work with conversion team for seamless migrations. 

This position follows established policies and procedures to keep confidential information secure. 

A great fit for this position has:

• Experience in either the legal industry or accounting and case management systems is not required but highly advised. 
• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
• Outstanding communication (written and verbal) and organizational skills. 
• Ability to develop trusted relationships with clients and colleagues. 
• Ability to multi-task, managing a variety of projects, deadlines and clients. 
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required; a working knowledge of CRM databases preferred. 
• PMI Certification is advantageous 

NOTE: This is NOT a sales position. 

Additional Desirable Qualifications:

• Excellent written and verbal communication skills  
• Excellent time management skills  
• Excellent initiative and sound decision-making ability  
• Ability to sit for prolonged periods at a desk and work on a computer.  
• Must be able to lift up to 15 pounds at times.  
• Ability to travel as needed. 
• Ability to handle stress 
• Ability to meet work deadlines 
• Be Present at work as the manager/job requires 

Our commitment to you: 
 
At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems, and innovate. 
 
Work location: 

Remote – U.S. only

This is a full time position